Kustomer Reviews in June 2026: User Ratings, Pros & Cons

"They make it easy!"

What do you like best about Kustomer? I like how I can filter my things to figure out my performance. And I can chat well emailing with my customers! What do you dislike about Kustomer? It does have some delays when it comes to my email getting a notification about a customer. What problems is Kustomer solving and how is that benefiting you? I am emailing and chatting with customers all in place about there orders!

"Jordan MMLF"

What do you like best about Kustomer? Easy to navigate, nice coloring, quick and responsive to business needs What do you dislike about Kustomer? Sometimes there are lags in the processing of emails What problems is Kustomer solving and how is that benefiting you? Benefits include having a very organized way of getting to client inquiries

"Kustomer review"

What do you like best about Kustomer? It's very easy to track things! I use it always to leave important notes so I could follow up with the customers. It has a great layout as well. What do you dislike about Kustomer? The only thing that I dislike is receiving late email/SMS responses or when the tickets are assigned to the wrong teams. Recommendations to others considering Kustomer: I would definitely recommend Kustomer to the others! What problems is Kustomer solving and how is that ...

"Just wowwwwww"

What do you like best about Kustomer? I love the simplicity and customization! What do you dislike about Kustomer? There's honestly not much that I dislike about Kustomer. Actually, there's nothing I dislike! What problems is Kustomer solving and how is that benefiting you? It makes it so much easier with connecting customer inquires and their orders. The layout is perfect and so customizable when using keywords

"Easy to use"

What do you like best about Kustomer? The fact the we get notified of any updates, the dark mode feature. What do you dislike about Kustomer? When on a chat we are unable to undo a mistake. Recommendations to others considering Kustomer: Manageable, easy to use and great way in resolving issues. What problems is Kustomer solving and how is that benefiting you? Resolving customer issues regard order issues.

"I think Kustomer is very user friendly!"

What do you like best about Kustomer? I like the organization of the platform. It easily divides the emails into clear categories and that makes it nice and smooth to transition from one subject to another. What do you dislike about Kustomer? I wish I could change the colors of the theme. It would be fun if we could modify the look of it a bit more, but I know that is not super important in the grand scheme of things! What problems is Kustomer solving and how is that benefiting you? I send ...

"My experience with Kustomer"

What do you like best about Kustomer? The timeline of events, I think it's very convenient that all the notes are in a timeline format and you can see a history of an account. Anyone that logs in to a customer's profile can get all the info to see what was happening in the past. I also like that it can be linked to my email and that I can be notified every time someone tags me to get my attention. Love that you can use the platform for external communication with clients and internal within ...

"Uma surpreendente experiência!"

What do you like best about Kustomer? A praticidade para receber as solicitações de forma automática. What do you dislike about Kustomer? Bugs que fazem com que sejamos desconectados da plataforma. Recommendations to others considering Kustomer: Uma plataforma diferenciada que tem todos os requisitos para assumir a liderança do mercado. What problems is Kustomer solving and how is that benefiting you? Em relação ao concorrente, meu problema solucionado foi que a solicitação cai ...

"Kustomer is very user friendly, have not had any issues."

What do you like best about Kustomer? You can look up all the customer's info with just their phone number. What do you dislike about Kustomer? I have not encountered any issues at this time. What problems is Kustomer solving and how is that benefiting you? I am able to look up all the interactions customers have had with our company via one network.

"seamless communication"

What do you like best about Kustomer? i like that everything is documented and you can communicate between your team members as well as with your customers. What do you dislike about Kustomer? not being able to have multiple tabs open What problems is Kustomer solving and how is that benefiting you? sometimes that most up to date phone calls are not listed. Benefits are that all calls are recorded so there is never any speculation.