Kustomer Reviews in May 2025: User Ratings, Pros & Cons

"Great integrative experience"

What do you like best about Kustomer? shopify integration makes it so convenient! What do you dislike about Kustomer? when typing in a macro, the black text box that pops up doesn't go away and you have to refresh your browser to do so What problems is Kustomer solving and how is that benefiting you? Customer chat - makes it really easy to troubleshoot and access their existing profile and purchases

"Kustomer is Easy!"

What do you like best about Kustomer? The simplicity of the workflows and creating tickets What do you dislike about Kustomer? Sometimes have softphone issues and merging tickets can be kind of difficult. Recommendations to others considering Kustomer: Ease of use, no need to worry. What problems is Kustomer solving and how is that benefiting you? I am getting phone calls and answering emails about consumer concerns.

"Using customer has been easy and stress free. It makes it easy to reach out to patients instantly."

What do you like best about Kustomer? The speed and ease at which messages are sent. and the fact I don’t have to pick up my phone to send these messages. What do you dislike about Kustomer? Honestly I wouldn’t say I dislike anything, my experience so far has been great Recommendations to others considering Kustomer: Make use of it for best customer experience What problems is Kustomer solving and how is that benefiting you? For me I use kustomer to text patients and communicate with my ...

"Easy and sleek"

What do you like best about Kustomer? I really like that I can see all of the previous conversations between us and our patients. It keeps us from missing things or asking them questions we have already. I believe it helps us to be a kinder and faster pharmacy! What do you dislike about Kustomer? I wish there was a way I could search through the chats for a keyword. What problems is Kustomer solving and how is that benefiting you? From the processing side I have mostly used it to solve ...

"Very easy to use and very helpful for a multitask company."

What do you like best about Kustomer? It is a very neat tool to have in a multitask business. It can be very helpful and very easy to use. What do you dislike about Kustomer? So far I haven't met anything I dislike but I would suggest improving on the dropdown part to make it more visible Recommendations to others considering Kustomer: Having Kustomer is well recommended for each company that would like to engage in multitask businesses. What problems is Kustomer solving and how is that ...

"The bestfriend for every company!"

What do you like best about Kustomer? I love that Kustomer lets us filter everything out into different sections. What do you dislike about Kustomer? Sometimes the loading can be a little bit slow. What problems is Kustomer solving and how is that benefiting you? The benefits of Kustomer? You have every single conversation saved and can always go back for review if needed!

"Convenient and Easy to use"

What do you like best about Kustomer? Kustomer is user friendly, and shows you all chat, text, email and phone records in one page What do you dislike about Kustomer? Sometimes sending communications is a bit delayed What problems is Kustomer solving and how is that benefiting you? We are solving the problems of any inconveniences faced when communicating with customers

"Processing Associate"

What do you like best about Kustomer? That it has been one of the key elements to keeping the patients updated with their current therapy What do you dislike about Kustomer? That sometimes it doesn’t sync the profiles from capos to kustomer What problems is Kustomer solving and how is that benefiting you? Usually any insurance problems that I can quickly settle getting in contact with the patient

"The Ultimate Email/CX Management Tool"

What do you like best about Kustomer? The amount of customization offered is incredibly impressive. My company switched to Kustomer from Freshdesk and the amount of control you have in terms of customizable workflows and business rules, automations and organization is amazing. What do you dislike about Kustomer? Honestly, nothing to dislike. The product is as advertised. Recommendations to others considering Kustomer: I would recommend to be very open minded during implementation. If you ...

"Kustomer is a really good app when you have a business to handle customer communication!"

What do you like best about Kustomer? I like that I am able to pin my conversations and that I am able to assign tickets to someone easily. What do you dislike about Kustomer? At first, it can be overwhelming but when you get the hang of it everything will be easy. Recommendations to others considering Kustomer: Highly recommended app. I actually advise other businesses to also use this. It is user friendly. My advice is that take time to learn about the features and you will definitely ...