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KnowledgeOwl - Enterprise Wiki Software

KnowledgeOwl Reviews in May 2025: User Ratings, Pros & Cons

Empower your customers with secure knowledge.

4.6

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KnowledgeOwl Reviews & Ratings

4.6

Excellent

Based on 348 ratings & 99 reviews

Rating Distribution

Excellent

(81)

Very Good

(15)

Good

(1)

Poor

(2)

Terible

(0)

Expert's Review

KnowledgeOwl has been showered with praise for its exceptional user experience and outstanding customer support. Users repeatedly highlight the platform's ease of use, high level of customization, and robust support services. One of the standout features commended by reviewers is the platform's empowerment capabilities, facilitating seamless collaboration, ...Read more

KnowledgeOwl pros and cons

  • Easy to use with high customization levels, making it versatile for different needs.

  • Exceptional customer support that is responsive, knowledgeable, and personal.

  • Empowering features facilitate positive collaboration, communication, and engagement.

  • Intuitive design and user-friendly interface for smooth navigation and content creation.

  • Limited complaints or negative aspects mentioned in the reviews.

  • No significant criticism related to the core functionality or user experience of KnowledgeOwl noted in the feedback.

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Showing 81-90 out of 99

AU

Anonymous User

01/24/17

4.5 out of 5

"Best support ever."

What do you like best about KnowledgeOwl? The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues.

AU

Anonymous User

01/24/17

4.5 out of 5

"Great Knoweledge base solution"

What do you like best about KnowledgeOwl? The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

KV

Kevin V

01/24/17

4.5 out of 5

"Excellent service/response"

What do you like best about KnowledgeOwl? Quite simply, the service and responsiveness and "personal attention" I received from the team in the beginning (when it was still gizmo). I have used the site very little over the last year (other members of my team have taken over responsibility)

BW

Blake W

01/24/17

4.5 out of 5

"User-Friendly CMS"

What do you like best about KnowledgeOwl? The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize the CSS of my site, and they are always there when I have a question. Back-end layout is easy to use. User-facing content looks fantastic, and my users are very happy with how my knowledge base looks.

AU

Anonymous User

01/24/17

4.5 out of 5

"Change Mgmt. Lead"

What do you like best about KnowledgeOwl? Knowledge owl is easy to use both from an administration perspective and an user perspective. What do you dislike about KnowledgeOwl?

LC

Laura C

01/24/17

4.5 out of 5

"Ease at Your Fingertips"

What do you like best about KnowledgeOwl? The search feature allows our customer base to easily find what they are looking for instead of scouting all over the site. What do you dislike about KnowledgeOwl?

SS

Susan S

01/24/17

4.5 out of 5

"KnowledgeOwl Feedback"

What do you like best about KnowledgeOwl? The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and find sources of information.

AU

Anonymous User

01/24/17

4 out of 5

"Overall it has served our purpose well."

What do you like best about KnowledgeOwl? It's a convenient way to generate various FAQs and protocols. What do you dislike about KnowledgeOwl?

CW

Chris W

01/24/17

4.5 out of 5

"Easy to use knowledge base"

What do you like best about KnowledgeOwl? The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily. What do you dislike about KnowledgeOwl?

AU

Anonymous User

01/24/17

4 out of 5

"Easy to work with"

What do you like best about KnowledgeOwl? The system is easy to work with, even if you know little to nothing about setting up a knowledge base system. Also, the communication is great.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].