Klaviyo Reviews in June 2026: User Ratings, Pros & Cons

So much more robust than mailchimp

What do you like best? Love the knowledgeable team and the features that you can't get anywhere else. What do you dislike? You lose testing results if you stop a 50% random sample. What problems are you solving with the product? What benefits have you realized? personalized emails. better open and targeting rates.

Our best employee

What do you like best? All features are included in the platform and excellent knowledge base and helpful staff. What do you dislike? Mobile App needs further development - specifically ability to switch between accounts for agencies would be helpful. What problems are you solving with the product? What benefits have you realized? Efficiency and our clients love it for its simplicity after on-boarding. Integration with Partner Apps are amazing and ever evolving.

It has been a very nice and exciting journey!

What do you like best? I find the flows and campaigns very easy to follow and execute. The tutorials are easy to understand. The live chat is available as needed. Their overall customer support is easy to get and always provide solutions. We have ~25% of our revenue coming out of email at $0 CPA, which is great!! We are creating a community of engaged customers! What do you dislike? so far, all my problems have been solved and I have provided suggestions to the klaviyo team ...

Best Data Platform I have used

What do you like best? I have used several email marketing platforms. Where Klaviyo stands out is that its not only great for email, but it exceeds as a Customer Data Platform. If you want to know your customers, this is the best tool. What do you dislike? Theres a lot of data, I would like more straight forward ways to visualize and analyze it. What problems are you solving with the product? What benefits have you realized? It has helped me better understand my customers, ...

Great for those new to e-marketing

What do you like best? Ease of creating segments. Flow builder is intuitive. I also the flow templates be available. What do you dislike? I think that the email content builder has some quirks that make it difficult to use at times. I would like to see that streamlined. What problems are you solving with the product? What benefits have you realized? The flows are becoming huge for us. Our marketing team is only one person (me) so the ability to set up flows and just let ...

The power of segmentation

What do you like best? Klaviyo takes email marketing to the next level by providing merchants with powerful insights and features. The segmentation capabilities are very useful to communicate with the users in a more personal and relevant way. The Shopify integration is seamless and powerful. What do you dislike? It can be expensive for small business. What problems are you solving with the product? What benefits have you realized? Better data and reporting. ...

my review :)

What do you like best? i think the dashboard is extremely easy to understand which i appreciate after spending a fair amount of time in FB ad campaigns dashboard. What do you dislike? I dislike that I was charged another monthly fee without a notification email :) Although when I contacted you to downgrade to a free program you made it super easy! What problems are you solving with the product? What benefits have you realized? talking to my customers :) I've been able to ...

Truly awesome so far!

What do you like best? Klaviyo makes it super simple to segment out lists and connect to customers based on specific data that I didn't think possible before. I have really enjoyed using it and am glad I made the switch from Mailchimp! What do you dislike? I haven't been using Klaviyo for long, so I haven't run in to many (or any) things I haven't liked. Everything is set up intuitively and I haven't had issues so far. Recommendations to others considering the product: Make ...

The only review you should read

What do you like best? Klaviyo is the most user friendly, easy to use platform on the market today. We love recommending it our clients for their ESP needs. What do you dislike? Nothing. To fill the character limit, I would love a logic built to increase automated list segmentation by behaviors and persona. What problems are you solving with the product? What benefits have you realized? Email and owned customer management for our clients

Great Customer Service

What do you like best? Every time me or anyone from my team has an issue with the platform that we cant find answers to on the FAQ we can always rely on the customer service team at Klaviyo to answer our questions in detail and be sure we are fully satisfied with the customer service experience. What do you dislike? This is not something to relevant but we have been wanting for a while to be able to post our campaigns on Facebook and the solutions we have been given do not work. ...