Klaviyo Reviews in June 2026: User Ratings, Pros & Cons

The Klaviyo Hustle

What do you like best? The segmentation was the most important factor in making the switch from Mailchimp to Klaviyo. One I go their I discovered the flows, design templates, and other innovations that confirmed I make a great decision! What do you dislike? Would like more interaction with account manager. Set-up was quick, and attentive. Afterwards there was no follow-up or continued interaction. Felt hands-off and I felt overwhelmed as a start-up moving forward with the product ...

High Impact

What do you like best? The capabilities are incredibly sophisticated and help elevate the quality of our entire marketing program and the customization of so many custom touchpoints. What do you dislike? I wish there was livechat support in the afternoons PT because a lot of times I don't have time to troubleshoot issues in depth until the afternoon. What problems are you solving with the product? What benefits have you realized? We are able to segment our customs in a very ...

The best email solution for Shopify store owners

What do you like best? Hands down the deep integration with Shopify. Segmenting our list by behavior has been a game changer, and has given us the opportunity to increase our lifetime value of a customer, and get more sales without increasing our ad budget. What do you dislike? I think the forms need to have tabs to increase conversion on popups. What problems are you solving with the product? What benefits have you realized? problem solved: How to generate more revenue ...

Klaviyo Lets Us Own Our Customer Journey

What do you like best? We love all the work Klaviyo has put into its API and this allows us to add all our customer data into Klaviyo to form a complete picture of our customers actions and make better more personalized communications. What do you dislike? Klaviyo does not have global blocks yet that allow us to make a change in one place and have that change trickle down to every email. It is on their road map but cannot get here fast enough. What problems are you solving with ...

The ONLY CRM for eCommerce

What do you like best? Klaviyo delivers deep customer analytics and behavioral data that pipes into segmentation and flows. Its new SMS feature with integration of flows flows is potentially game-changing What do you dislike? There is nothing I dislike about this product What problems are you solving with the product? What benefits have you realized? Personalised messaging.

I love Klaviyo segmenting

What do you like best? I love the segmentation as it helps me offer better more personalized conversation to my customers. What do you dislike? No dislikes so far, Klaviyo alwyas pays for itself What problems are you solving with the product? What benefits have you realized? The power of email marketing.

Big fan of Klaviyo

What do you like best? I find using the flows and custom templates to be one of the biggest pros of using Klaviyo. I love how powerful the customer analytics and tags are. I can't imagine using any other ESP for my ecommerce needs. What do you dislike? I wish there were easier ways to skin transactional emails from Klaviyo to Shopify but it's just way too much HTML code. What problems are you solving with the product? What benefits have you realized? FIguring out how to ...

Klaviyo truly cares about growing your business!

What do you like best? Klaviyo truly cares about growing your business. You can feel the energy the team has when you meet to discuss strategy, learn of new product features, etc. The customer service team is amazing and always quick to respond and come up with ideas on how we can grow our business. What do you dislike? Nothing really to dislike about Klaviyo. We've enjoyed our experience. What problems are you solving with the product? What benefits have you realized? ...

Love Klaviyo

What do you like best? Love all of the configuration options, flow setup, segmentation, and responsiveness of the Klaviyo team. What do you dislike? Can be a little daunting at first for new users, but easy access to guides/workflow is super helpful. What problems are you solving with the product? What benefits have you realized? Providing clients with an incredible EMS and walking them through the initial setup.

CUSTOMER INTEGRATION AT IT"S BEST

What do you like best? Klaviyo has allowed me us to talk and communicate to our customers on another level. We have every automation and tool we need to track behavior and scale our company to the next level. The tools in the platform eliminate the needs of multiple apps with ease. We love it! What problems are you solving with the product? What benefits have you realized? Behavioral tracking for our customer and integrating automation that help us make money easier to work smarter ...