Klaviyo Reviews in June 2026: User Ratings, Pros & Cons

awesome tool for email marketing

What do you like best? Really easy to integrate our CRM platform into Klaviyo for up-to-date email lists that makes it straightforward for us to target our right audience. We are also excited to explore some of the SMS options in the near future. The platform solves multiple dilemmas for our organization. What do you dislike? The onboarding process could have been a little more straightforward, initially had some trouble getting someone on the phone to discuss the product. haven't ...

Love Klaviyo and their flows for email marketing and follow-ups

What do you like best? Klaviyo is a great tool for creating email flows and retaining customers. It works by allowing you to set triggers and a flowchart. So, for example: "If customer abandons cart - wait 24 hours - send a follow-up email with a 20% Discount". Where Klaviyo differs from other programs I have used is that they allow you to really create a flowchart which is super helpful. It means you can see your whole email flow in one place and seeing it visually really helps. ...

They've come a long way!

What do you like best? Klaviyo received funding about a year ago, and it's clear that they're putting that money towards improvements for their clients. They highly value user feedback and really take what their customers say into consideration. Additionally, their live chat function is great for immediate response/assistance on issues. We also have a dedicated Customer Success Manager who checks in with us monthly. This allows us to bubble up any concerns we have, request new features ...

Best bang for buck in terms of email software

What do you like best? I love the drip flows on Klaviyo, and how seamless this is. Before working on this platform we were primarily utilizing mailchimp, and I think Klaviyo blows it out of the water. What do you dislike? I think at the core the UI can be a bit off, and I would still prefer to using custom templates versus their placeholder tools. What problems are you solving with the product? What benefits have you realized? We wanted to expand our automatic drip flows, ...

The "Live Chat" you're guaranteed is…

The "Live Chat" you're guaranteed is horrible. None of them no what they're talking about and they randomly end the call. A rep asked me to send them a pic of the issue they're platform was giving. I asked for 5 minutes to get the image. They said sure and then hung up after 45 seconds because they "didn't hear from me." Mind you, this was after waiting in the queue for 30 minutes. The platform also has so many bugs and issues, it's still in beta essentially. Only half of the services work. ...

Best way to reconvert your customers

What do you like best? Klaviyo allows you to see all your "flows" or funnels of email in a nice organizational chart type of visualization. This makes it really easy to see what emails will be sent when and your flow of emails/order. What do you dislike? It can be difficult in the beginning to understand exactly how Klaviyo works and you do need a little bit of training for it to be effective. However, I have seen that most of our associates and interns pick it up in a day or two. ...

How to convert customers 101

What do you like best? My favorite part is that it is so simple to get an overview of every single email and every single step that you want your customer to take, and this creates a straightforward funnel that you can drive your customer through to get the results that you want. Whether this is about reconverting or spreading the word or even converting them the first time around. What do you dislike? Even though it is very easy to get an overview and it’s pretty simple to use, ...

Klaviyo helped us assemble our way of executing marketing

What do you like best? The fact that each email is so well optimized for mobile formats is the main proof that klaviyo has a good scope of deployment. In our case, we have not had problems using it both in the office area and at work outside it. What do you dislike? The search marketing application system is very obsolete in the current era, but it is still necessary to be able to do good follow-ups. Klaviyo lacks such a search system, and despite the fact that this simplifies the ...

Love how plug and play Klaviyo is with shopify.

What do you like best? Building lists and segmenting lists has been the most enjoyable part of using Klaviyo. What do you dislike? I wish there was a campaign resend to non opened option rather than having to clone the campaign and build a new list. What problems are you solving with the product? What benefits have you realized? Super smooth cart abandonment and nurturing flows to keep customers engaged.

Just the best for e-com email marketing…

Just the best for e-com email marketing and automations