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8.8

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Kissmetrics - Web Analytics Software

Kissmetrics Reviews in May 2025: User Ratings, Pros & Cons

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4.2

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Kissmetrics Reviews & Ratings

4.2

Very Good

Based on 284 ratings & 220 reviews

Rating Distribution

Excellent

(112)

Very Good

(84)

Good

(24)

Poor

(0)

Terible

(0)

Expert's Review

Kissmetrics has proven to be an invaluable tool for organizations looking to gain deep insights into customer behavior and data analytics. Users appreciate its ability to track individual user interactions, providing a comprehensive view from first visit to conversion. The platform's robust analytics and visualization options enable informed decision-making based ...Read more

Kissmetrics pros and cons

  • Provides detailed analytics and insights on customer behavior, helping in decision-making.

  • User-friendly interface with easy navigation and intuitive features.

  • Excellent customer support that is attentive and responsive to user needs.

  • Offers advanced metrics and reports for tracking and analyzing data effectively.

  • Graphical outputs and visualization options are limited.

  • Some users find the platform complex and intricate, especially for small businesses.

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Showing 201-210 out of 220

NC

Nicolás C

12/16/14

3 out of 5

"Good Metrics Solution for early stage product phases"

What do you like best about Kissmetrics? I like the flexibility KM provides, the fact that you can create funnel, cohort reports on the fly. I like the fact that you can follow what each individual user has done every day if you need it.

NC

Nicolás C

12/16/14

3 out of 5

"Good Metrics Solution for early stage product phases"

What do you like best about Kissmetrics? I like the flexibility KM provides, the fact that you can create funnel, cohort reports on the fly. I like the fact that you can follow what each individual user has done every day if you need it.

AU

Anonymous User

12/15/14

4.5 out of 5

"Great way to grab analytical insights from a user-centric view"

What do you like best about Kissmetrics? Because it's anchored by users, I can find insights that simply isn't possible by other services like Google Analytics (which is anchored on pageviews).

VS

Victor S

12/15/14

4.5 out of 5

"Great and intuitive analytics easy to use"

What do you like best about Kissmetrics? The easy and friendly user interface of the overall website. Also the support is great every time you have a question. What do you dislike about Kissmetrics?

JG

JD G

12/15/14

4.5 out of 5

"An incredibly powrful platform, but the support team makes it easy to get going"

What do you like best about Kissmetrics? As the business owner who needs the metrics, not the one setting up the software integration with KM, I appreciate how available and responsive the support team is with the on-boarding support they provide. It saved my team time and cycles, and knowing how to use KM increases the value they provide to our clients.

JH

Jonathan H

12/15/14

4.5 out of 5

"Great for custom analytics"

What do you like best about Kissmetrics? Ability to export all of the clickstream data into an S3 bucket What do you dislike about Kissmetrics?

AU

Anonymous User

12/15/14

4.5 out of 5

"If you want to track the people on your site, Kissmetrics is the tool you need"

What do you like best about Kissmetrics? I love that Kissmetrics gives me the ability to understand what people are doing on my site. From understanding the difference between fly-by-night trial customers versus the deep and frequent engagement of my paying subscribers, I can understand what's working on my site and tweak programs to attract the best audience.

AU

Anonymous User

12/15/14

4.5 out of 5

"One of the best analytical tools I have used"

What do you like best about Kissmetrics? The best thing about Kiss Metrics is its ability to track end to end customer journey as well as the ability to track offline conventions.

AU

Anonymous User

12/15/14

4.5 out of 5

"KISSmetrics is an absolute must for data driven decision making"

What do you like best about Kissmetrics? The very simple to use interfaces allow us to create amazing reports within seconds. Literally. What do you dislike about Kissmetrics?

PG

Pedro G

12/15/14

4.5 out of 5

"Great User Insight"

What do you like best about Kissmetrics? The option we have to view information as a whole or drilled down to the individual user. We utilize it to mainly to see activity for very specific items and which of our subscribers are either performing those tasks or looking at that content. The Power Reports are really powerful in allowing us to pull in multiple metrics to analyze.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].