8.8
SpotScore
Kissmetrics Reviews in August 2026: User Ratings, Pros & Cons
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Kissmetrics Reviews & Ratings
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Spotsaas Editor’s POV
Kissmetrics tracks individual user journeys from first visit to conversion, which works well for SaaS and e-commerce teams focused on customer behavior analysis. Before shortlisting, verify that the platform's event tracking matches your data schema—Kissmetrics requires manual event setup, so confirm your team can define and implement custom events without ...Read more
Kissmetrics pros and cons
Tracks customer behavior in detail and surfaces data to support decision-making.
Clean interface with easy navigation.
Customer support team is attentive and responsive.
Advanced metrics and reports for tracking and analyzing data.
Graphical outputs and visualization options are limited.
Some users find the platform complex, especially for small businesses.
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Showing 191-200 out of 220
OP
Oz P
09/16/15
"KISSmetrics is pretty great!"
What do you like best about Kissmetrics? The user interface is rather neat, clean and easy to understand. Whenever we have a question here in the product team on how people are using the product, we fire up KM and immediately get our results which helps us break down the problem. 90% questions we have are solved by the provided reports, those that aren't can be deduced implicitly by the reports. People report is quite awesome and seeing user's actions on a timeline is super handy when ...
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AU
Anonymous User
09/15/15
"Great product"
What do you like best about Kissmetrics? Ease of tracking + the user experience is great. What do you dislike about Kissmetrics?
AU
Anonymous User
09/15/15
"Great product"
What do you like best about Kissmetrics? Ease of tracking + the user experience is great. What do you dislike about Kissmetrics?
AU
Anonymous User
08/19/15
"testing for 3 months so far"
What do you like best about Kissmetrics? Kissmetrics has simple, daily metrics sent to my inbox. What do you dislike about Kissmetrics?
AU
Anonymous User
08/19/15
"testing for 3 months so far"
What do you like best about Kissmetrics? Kissmetrics has simple, daily metrics sent to my inbox. What do you dislike about Kissmetrics?
JL
Jeffrey L
12/21/14
"Kissmetrics is the best!"
What do you like best about Kissmetrics? The flexibility of their platform is unmatched in the industry. Their customer support is amazing. What good does the product do you if there's no one there to help you succeed with it? Kissmetrics has invested the people and time to work individually with my team - understand our goals and help us explore how best to use the many features of the product.
JL
Jeffrey L
12/21/14
"Kissmetrics is the best!"
What do you like best about Kissmetrics? The flexibility of their platform is unmatched in the industry. Their customer support is amazing. What good does the product do you if there's no one there to help you succeed with it? Kissmetrics has invested the people and time to work individually with my team - understand our goals and help us explore how best to use the many features of the product.
NC
Nicolás C
12/16/14
"Good Metrics Solution for early stage product phases"
What do you like best about Kissmetrics? I like the flexibility KM provides, the fact that you can create funnel, cohort reports on the fly. I like the fact that you can follow what each individual user has done every day if you need it.
NC
Nicolás C
12/16/14
"Good Metrics Solution for early stage product phases"
What do you like best about Kissmetrics? I like the flexibility KM provides, the fact that you can create funnel, cohort reports on the fly. I like the fact that you can follow what each individual user has done every day if you need it.
HY
Hussein Y
12/16/14
"As a customer I am WOWed!"
What do you like best about Kissmetrics? KISSmetrics required a little bit of planning and coding from our end to get set up but when you are live and your reports are running its awesome. When we first signed up, I got a couple emails from KISSmetrics folks which I expected to be sales related but really they were customer support folks looking to help us get going and WOW are they helpful and awesome. From the start we got a couple contacts at KISS that we could email and call at any time ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].