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8.8

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Kissmetrics - Web Analytics Software

Kissmetrics Reviews in May 2025: User Ratings, Pros & Cons

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4.2

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Kissmetrics Reviews & Ratings

4.2

Very Good

Based on 284 ratings & 220 reviews

Rating Distribution

Excellent

(112)

Very Good

(84)

Good

(24)

Poor

(0)

Terible

(0)

Expert's Review

Kissmetrics has proven to be an invaluable tool for organizations looking to gain deep insights into customer behavior and data analytics. Users appreciate its ability to track individual user interactions, providing a comprehensive view from first visit to conversion. The platform's robust analytics and visualization options enable informed decision-making based ...Read more

Kissmetrics pros and cons

  • Provides detailed analytics and insights on customer behavior, helping in decision-making.

  • User-friendly interface with easy navigation and intuitive features.

  • Excellent customer support that is attentive and responsive to user needs.

  • Offers advanced metrics and reports for tracking and analyzing data effectively.

  • Graphical outputs and visualization options are limited.

  • Some users find the platform complex and intricate, especially for small businesses.

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Showing 121-130 out of 220

AU

Anonymous User

08/17/17

4 out of 5

"Powerful tool with a great support team"

What do you like best about Kissmetrics? The support team is Kissmetrics' best quality. Whenever I have a question I want to answer, I'll email my account manager and he'll help me build the right reports. It's like having an extra analytics expert on our team.

JJ

Javier J. H

07/30/17

3 out of 5

"Great data frustrating service"

What do you like best about Kissmetrics? The amount of data and options are amazing. Really powerful tool. This without a doubt the best feature about Kiss Metrics.

JJ

Javier J. H

07/30/17

3 out of 5

"Great data frustrating service"

What do you like best about Kissmetrics? The amount of data and options are amazing. Really powerful tool. This without a doubt the best feature about Kiss Metrics.

KL

Kevin L

12/20/16

5 out of 5

"Actionable analytics specific to your business goals... not everyone's"

What do you like best about Kissmetrics? In a world flooded with analytics tools and dashboards nobody seems to focus on the value of simplicity and the usefulness of defining your own specific web-based business goals. KISSmetrics is not a flood of information, it's quite the opposite: a no bullshit tool that will uncover the honest truth about the results of the your marketing campaigns.

AU

Anonymous User

11/11/16

3.5 out of 5

"Initially using KM for AB testing data/analytics."

What do you like best about Kissmetrics? I like the ability to report on AB tests we are running within our product, and the responsiveness by the Support & Product teams.

AU

Anonymous User

11/11/16

3.5 out of 5

"Initially using KM for AB testing data/analytics."

What do you like best about Kissmetrics? I like the ability to report on AB tests we are running within our product, and the responsiveness by the Support & Product teams.

BH

Braden H

11/10/16

4.5 out of 5

"Great tool to keep track of website analytics. Use it every day."

What do you like best about Kissmetrics? I love the fact that Kissmetrics allows me to track the full funnel. It allows me to make great decisions around what to do next to optimize my site. I also love the filtering to only look at data that's applicable to my use case.

DN

Duc N

11/01/16

4.5 out of 5

"Very easy to use engagement analytics platform"

What do you like best about Kissmetrics? The reporting capabilities of Kissmetrics is better than most of the other tools out there. Adding conditions and filters couldn't be easier and the reports that are generated are very thorough and straightforward.

AM

Austin M

08/23/16

5 out of 5

"The stickiest analytics platform in the game "

What do you like best about Kissmetrics? In the world of software, you always strive to be sticky. You want your customers to dread a world without your product.

AM

Austin M

08/23/16

5 out of 5

"The stickiest analytics platform in the game "

What do you like best about Kissmetrics? In the world of software, you always strive to be sticky. You want your customers to dread a world without your product.