8.8
SpotScore
Kissmetrics Reviews in July 2026: User Ratings, Pros & Cons
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Kissmetrics Reviews & Ratings
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Spotsaas Editor’s POV
Kissmetrics tracks individual user journeys from first visit to conversion, which works well for SaaS and e-commerce teams focused on customer behavior analysis. Before shortlisting, verify that the platform's event tracking matches your data schema—Kissmetrics requires manual event setup, so confirm your team can define and implement custom events without ...Read more
Kissmetrics pros and cons
Tracks customer behavior in detail and surfaces data to support decision-making.
Clean interface with easy navigation.
Customer support team is attentive and responsive.
Advanced metrics and reports for tracking and analyzing data.
Graphical outputs and visualization options are limited.
Some users find the platform complex, especially for small businesses.
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Showing 111-120 out of 220
AU
Anonymous User
09/20/17
"Works well for basic SaaS use cases, but inflexible for more complex businesses/analyses"
What do you like best about Kissmetrics? Common growth marketing reports like funnels and cohort reports work well out-of-the box and are fast and easy to create. The platform is good for users with an intermediate level of comfort with data who want to begin looking at growth marketing metrics but don't yet have the data skills to build these reports themselves.
AU
Anonymous User
09/20/17
"Great"
What do you like best about Kissmetrics? I like that Kissmetrics has so many customizable options. The support is also amazing! Patrick was very responsive and helpful.
DF
Dave F
09/20/17
"Great insights, long on-boarding, but worth the effort"
What do you like best about Kissmetrics? The Funnel & Activity reports are by far the most useful. The Metrics feature is useful in its simplicity. I've also come to rely on People Search when troubleshooting non-related business issues.
GL
Grégory L
09/20/17
"Compréhensive and easy to use"
What do you like best about Kissmetrics? The app is flexible enough to fit almost all needs. What do you dislike about Kissmetrics?
TA
Tamara A
09/20/17
"perspective from an engineer"
What do you like best about Kissmetrics? easy API, easy to add data, live feature is awesome What do you dislike about Kissmetrics?
SH
Stephen H
09/20/17
"Great analytics platform for end to end insights"
What do you like best about Kissmetrics? The quick ability to segment populations and reports based on the properties you need. What do you dislike about Kissmetrics?
AU
Anonymous User
09/20/17
"Excellent platform"
What do you like best about Kissmetrics? A great modern design providing easy access to advanced features for building complex reports. Much easier to craft a detailed report than in Google Analytics and provides excellent summaries for the user flow through various features on the site being tracked.
AU
Anonymous User
09/20/17
"Great"
What do you like best about Kissmetrics? I like that Kissmetrics has so many customizable options. The support is also amazing! Patrick was very responsive and helpful.
DP
Dylan P
09/20/17
"Awesome funnel and activity and filtering reports"
What do you like best about Kissmetrics? The best feature is the funnel report because it helps point out areas of improvement What do you dislike about Kissmetrics?
AU
Anonymous User
09/20/17
"We use Kissmetrics to track usage on our site"
What do you like best about Kissmetrics? It's so easy and user friendly to go through and breakout segments to look at What do you dislike about Kissmetrics?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].