Kindful Reviews in June 2026: User Ratings, Pros & Cons

The software has definitely put our…

The software has definitely put our organization in a better place. However, there are still some changes that could be made to give it 5 stars. For starters, the contact duplicate finder is not as strong as it could be. I wish it were possible to scroll through the contacts when you search for them in the main search bar. The software is also not as intuitive as it could be. Running reports can also be tricky. We are much happier than we were with our previous software and Kindful has ...

Kindful support is very helpful and…

Kindful support is very helpful and whenever I have had a question about something the person I have talked to has done their best to understand my question and try to solve it. I do with there were some more refined query techniques, especially to be able to include soft credits and more refined householding.

Kindful has made it so much easier for…

Kindful has made it so much easier for me to manage donation receipts for our nonprofit organization. I love how we can link paypal directly into Kindful.

Your staff is always extremely helpful…

Your staff is always extremely helpful when I call with my crazy questions :) Thanks so much for making it easy to organize and acknowledge our donors!

Very good and well supported CRM

Kindful is a very versatile and well developed CRM with far less setup and investment to get into compared to other larger ones. The reports and filtering tools have completely opened our org up to be able to target contacts and donors in specific ways. It dynamically syncs contacts in with Emma for mass emailing. There are some specific tools and functionality that we would love to see developed, but their support staff is very responsive and great to work with. Would definitely recommend ...

Kindful is the answer for your small / medium nonprofit!

Kindful is a great software for small to midsized nonprofits that are growing! The Kindful team was SO helpful as we migrated our previous donor payment system to theirs without losing a single recurring donor! We have multiple campaigns going at all times and Kindful makes it easy to run reports and track progress!

Excellent customer support

Excellent customer support! Kindful staff has always been extremely prompt in responding to my endless inquiries and has always provided step-by-step instructions on how to find solutions to my problems. I think there are some more kinks to be worked out in the integration of things like stripe, paypal and other payment portals which end up creating duplicate accounts by transaction type, and some manual functions can be automated, where some automated functions would be simpler for the ...

Kindful has been a great tool

Kindful has been a great tool for us to use. They are super helpful and great customer service. Their platform is user friendly, and the open API allows our other applications to be useful as well. You have to make sure how the partners work and keep control of duplicate contacts or the CRM can get messy and you have multiples of contacts.

We've loved Kindful for years

We've loved Kindful for years, but recently we had an issue with our campaigns, and it all stemmed from the fact that we have too many. It was disappointing to realize that our growth isn't something that Kindful can sustain long term. That's putting it in a dramatic light, but it's the sentiment I felt while trying to get the issue resolved. We love so much about Kindful, though, and are very thankful for how they operate and interact with their customers.

We made the switch to Kindful over a…

We made the switch to Kindful over a year ago and we're really happy with our choice! In particular, the process of transferring all of our data from our old system into Kindful was made really seamless by all of the support from Kindful's team. Our team loves being able to have different profiles with different levels of access that allow us to all be on the same page and create tasks to keep us on track. The only downside we have found is that there is not a comment field or place for ...