Kindful Reviews in October 2026: User Ratings, Pros & Cons
Empowering nonprofits to reach their fundraising goals.
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Kindful Reviews & Ratings
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Kindful pros and cons
Reviewers consistently praise the responsive, knowledgeable customer support team that resolves issues quickly via chat or email.
The platform is described as simple, intuitive, and easy to use, with a clean uncluttered design.
The dashboard gives a clear high-level overview of recent transactions and giving, with a handy search bar for donor records.
Nonprofits value the customizable donor fields, custom views, and reporting tools tailored to their needs.
Several reviewers note Kindful works best for nonprofits and may feel limited for other organization types.
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Showing 301-310 out of 450
LD
Lisa Drake
07/10/19
We received customized service due to our...
Our initial transfer of data was rocky but the Kindful team did all they could to help us make the transition as smooth as possible. We received customized service due to our own particular problems and it was very appreciated. Lots of back and forth with the customer service people and now, a year and a half later, we rarely, if ever need help. So pleased with our decision!
M
Megan
07/10/19
Easy to use, manages donors with ease!
Easy to use, great customer service!
TO
Tara Owens
07/10/19
We love Kindful!
We love Kindful! Kindful is the best and most intuitive donor management software we've ever used. As a small non-profit, it's helping us scale and grow in ways that are sustainable and good.
P
Paul
07/10/19
Thank you for you work and support.
Date of experience: July 11, 2019
E
Erica
07/10/19
Awesome software for organizing donor…
Awesome software for organizing donor data. We appreciate all the integrations. I do wish it was more intuitive to create different lists, and that there was more on-demand training available after you purchase though.
C
Caroline
07/10/19
Kindful is easy to use and has made…
Kindful is easy to use and has made improvements since we started using in 2016. However, certain improvements that have been introduced this year are paid and beyond our budget to incorporate.
P
Pam
07/10/19
The information is easily accessible
Kindful makes the information easily accessible! There are some aspects of the platform that are restrictive/undeveloped, but the team is very responsive to feedback.
B
Betsy
07/10/19
Great tool when training is done and problems receive adequate support.
This is a great CRM that can be tailored to fit the needs of most any nonprofit. The difficulties lie in trouble shooting and initial training. Customer reps rely on printed help menus and often don't assume they have been read by the user. Complicated problems are referred to the "engineers" and often take weeks to be addressed completely. Since one can never discuss a problem with the engineers, there is a significant barrier to complete communication resulting in incomplete resolution of ...
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C
Carol
07/10/19
In general
In general, Kindful is a great tool for our organization, easy to use.
S
Sydnie
07/10/19
A very helpful service!
Date of experience: July 11, 2019
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].