9.1
Spot Score
Kickserv Review: Is It The Right Field Service Management Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
Starts from $59
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Kickserv
Kickserv at 4.5/5 from 108 reviews and SpotScore 9.1 serves operations managers and service coordinators at small to medium-sized businesses that need scheduling, dispatch, and customer communication in one platform. The software replaces manual scheduling workflows and reduces communication gaps between office and field teams.
Field service management software automates job scheduling, invoicing, and team coordination for contractors and service businesses. It replaces spreadsheet-based dispatch and phone tag with real-time job assignment and customer notifications.
Quick picks:
What is Kickserv?
Kickserv is the field service management software designed to help user run field service operations more efficiently and profitably. Kickserv has been purpose-built for mobile workers, but can also be used for service offices, field employees and retail stores. After installing the software user can immediately start with some simple configuration in order to fit their needs.
Pricing
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Kickserv Software Demo
Kickserv was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Kickserv
- Use cases
- Field service management, Home services, HVAC
- Team types
- Roles such as Operations Managers, Service Coordinators
- Company size
- 1 to 50 employees
Why teams choose Kickserv
Streamlines work scheduling, customer updates, and team communication effectively.
Easy to use, intuitive interface with user-friendly features.
Excellent customer support and quick issue resolution.
Is Kickserv right for you?
What buyers should know before shortlisting Kickserv
Kickserv has garnered an impressive track record over the past 12 months, as reflected in reviews from satisfied users. Customers appreciate the platform's user-friendly interface, making it easy to schedule work, update customer information, and track billing efficiently.
The seamless integration with Quickbooks and the convenient mobile app were particularly highlighted as key strengths. Reviewers also praised the exceptional customer support provided by the Kickserv team.
Although some users mentioned minor cons such as occasional issues with the mobile app and the need for further improvements, the overwhelming consensus leans heavily towards the platform's benefits. Overall, Kickserv stands out as a valuable tool for businesses looking to streamline operations, increase productivity, and enhance customer service.
Its continuous updates and responsive support have cemented its reputation as a reliable and efficient service management solution.
Kickserv pros and cons
- Kickserv pros
Streamlines work scheduling, customer updates, and team communication effectively.
Easy to use, intuitive interface with user-friendly features.
Excellent customer support and quick issue resolution.
- Kickserv cons
Some users find the richness of features and customizations initially overwhelming without adequate support.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
Ready to try it?
Get started with Kickserv
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Kickserv side-by-side with top Field Service Management Software alternatives.
What is the pricing of Kickserv?
Kickserv Pricing Plans
Solo
2 Users
Unlimited Support: Chat
Attachment Storage: Unlimited
Unlimited Jobs
Estimates & Invoices
Show more +
Starter
Lead Nurturing
Call Reporting
Reviews
Expense Tracking
On-boarding and more
Business
Include Starter features, plus
Unlimited Users
Unlimited Users
GPS Dispatch Mapping & more
Premium
Include Business plan, plus
Custom Reports
Custom Estimates
Productivity Reporting & More
Kickserv reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 153 reviews, with consistently positive feedback.
What buyers like
- Streamlines work scheduling, customer updates, and team communication effectively.
- Easy to use, with a clear interface and user-friendly features.
- Excellent customer support and quick issue resolution.
Common complaints
- Some users find the richness of features and customizations initially overwhelming without adequate support.
- Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users.
What users are saying
SL
Sean L
02/21/24
"Kickserv simply rocks"
What do you like best about Kickserv? Kickserv makes it easy to schedule work, update work, update customers and keep everyone in the loop regarding ...
Read more
JD
Jon D
01/19/24
"Great Service."
What do you like best about Kickserv? we have been using kickserv for a few years now on a small scale about 6 months ago we brought the whole company ...
Read more
TT
Tim T
12/19/23
"I already recommended to my friend"
What do you like best about Kickserv? The reason I signed up with Kickserv was to better track history and billing for our customers. We do ...
Read more
NC
Norma C
10/17/23
"KickServe"
What do you like best about Kickserv? What I like the most is that it is very user friendly. What do you dislike about Kickserv?
KK
Kristin K
09/28/23
"Excellent Customer Support & Product"
What do you like best about Kickserv? Easy to schedule appointments. Easy to sync with Quickbooks. User friendly software and app. Customer service is ...
Read more
RZ
Richard Z
09/26/23
"Very user-friendly interface and adaptable"
What do you like best about Kickserv? We have been using Kickserv for over 10 years and have been able to grow our service-based business by over 50% ...
Read more
- See if Kickserv fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Kickserv?
The Analytics feature within Kickserv provides complete insights into workforce performance and productivity metrics. By aggregating data re…
The Billing and Invoicing feature simplifies financial transactions by automating invoice creation and payment tracking. Users can generate…
The Claims Management feature provides a structured process for handling service claims efficiently. Users can track claims from submission…
Kickserv's Compliance Management feature helps organizations follow industry regulations and standards by making it easy to track and docume…
The Digital Signature feature allows users to obtain legally binding signatures electronically on contracts, work orders, and other importan…
Kickserv's Document Management feature centralizes all important documents related to projects, clients, and operations in one accessible lo…
The Job Scheduling feature simplifies task assignment and appointment management for field service teams. Users can create, modify, and assi…
Kickserv's Reporting feature lets users generate customizable reports that summarize key business metrics, project statuses, and financial p…
Kickserv security and data handling
Key compliance certifications and security features for IT and security teams evaluating Kickserv.
Certifications
Developer & data
Alternatives to Kickserv
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9.4
Very Good
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9.6
Excellent
Why buyers keep looking beyond Kickserv
Users may seek alternatives to Kickserv if they find the interface unintuitive or cumbersome, impacting their overall productivity and making it challenging to efficiently manage their field service operations.
Some businesses may require specific features or integrations that Kickserv does not offer, prompting them to explore other software solutions that better align with their unique operational needs.
Companies experiencing rapid growth might find Kickserv's scalability limited, leading them to consider alternatives that can support larger teams and more complex project management requirements.
Users looking for more competitive pricing or flexible subscription models may explore alternatives, especially if they feel that Kickserv's pricing does not match the value they receive for their business needs.
Businesses might also switch if they encounter customer support issues with Kickserv, as reliable and responsive service is crucial for resolving technical challenges and maintaining operational efficiency.
Kickserv Support Options
Frequently Asked Questions About Kickserv
Common questions buyers ask before choosing Kickserv.
Kickserv is a Field Service Management Software. Kickserv offers Analytics (Workforce), Reporting, Job Scheduling, Compliance Management, Digital Signature and many more functionalities.
Buyers commonly note the following limitations of Kickserv: Some users find the richness of features and customizations initially overwhelming without adequate support.; Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities for some users..
Some top alternatives to Kickserv includes Service Fusion, Housecall Pro, Smart Service, Fieldd and Fieldeas.
Kickserv offers Free Trial, Subscription pricing models
The starting price of Kickserv is $59
Ready to try it?
Get started with Kickserv
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
