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9.6

SpotScore

Keap - CRM Software

Keap Reviews in August 2026: User Ratings, Pros & Cons

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3.9

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Keap Reviews & Ratings

3.9

Very Good

Based on 2012 ratings & 208 reviews

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Rating Distribution

Excellent

(155)

Very Good

(14)

Good

(4)

Poor

(4)

Terrible

(31)

Spotsaas Editor’s POV

Keap stands out as a robust and versatile CRM solution tailored for small businesses and solopreneurs looking to automate and optimize their operations. One of its greatest strengths is its all-in-one approach, combining sales pipelines, marketing automation, and customer management tools in a single, streamlined platform. For many users, Keap has become the ...Read more

Keap pros and cons

  • Combines CRM, marketing, and automation in one platform for small businesses.

  • Customer service is responsive and resolves issues quickly.

  • Guided experience and training resources help users get up to speed.

  • Automates email campaigns, appointment scheduling, and lead follow-ups.

  • Landing page builder and calendar task linking have limited functionality.

  • Higher cost than some competitors; adding users and certain integrations incur extra charges.

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Showing 171-180 out of 208

CG

Chris G

05/06/20

5 out of 5

Great marketing and automation…

Great marketing and automation software. In my opinion it's the best on the market. Been using it for 12+ years. I've also used other systems on various client projects, but Keap / Infusionsoft is much superior for the marketing and business growth we do. We've standardized it for all new projects. Yes, I would recommend it to friends, and I have recommended it to them.Blessings,Chris Goegan

EM

Erika Márquez

04/22/20

4 out of 5

Is an amazing CRM

I'm more than happy to use Keap! Is superior to other platforms I have used. It takes a lot for them to incorporate key feature requests (not even technical). Also, sometimes in business is not that easy to cover the monthly payment (even when I know is a great quality-pricing relation) but apart from that... Been years using it and I'm not planning to move anywhere else but Keep ;)

J

Jo

04/21/20

4 out of 5

Good product

Good product. Support was AWESOME!

SR

Sally Rainbow-Ockwell

04/16/20

5 out of 5

Infusionsoft review

I love Infusionsoft! It's so 'drag & drop' it makes life easy. It also offers so many features and integrations that you'll be able to do everything you need. Add to that a huge library of 3rd parties who have done industry-specific options for you, and it's really cool!

NS

Nuno Silva

04/14/20

5 out of 5

Since I started working with…

Since I started working with Infusionsoft by Keap it's like I have another employee. And a very good one by the way. I recommend it!

LP

Les Patterson

04/13/20

5 out of 5

No Shame Casted!

The team at Keap have always been prompt and responsive when I've needed assistance. They NEVER make me feel dumb when I didn't know something or cast any shame when I totally screwed things up. Keap is a great product, cost-effective, and has more bells and whistles then I know what to do with.

SP

Sebastian Perez

04/08/20

5 out of 5

The automation possibilities are…

The automation possibilities are endless. Amazing software

CL

Chas L. Sampson

03/31/20

5 out of 5

A company that is ever evolving is a…

A company that is ever evolving is a company that will always progress and satisfy its end users. Keap has done a remarkable job with evolving the software and has helped my business grow! They also do a great job of interacting with their clients. Pretty cool. Thanks, Keap! Keep up the great work!

A

Alexa

03/27/20

5 out of 5

Keap has been instrumental for sale and marketing

I've really enjoyed using Keap for our business as we are able to contact those most interested in working with us and stay in touch appropriately for our customers and prospects. 5 stars!

MD

Mike Diretto

03/26/20

5 out of 5

Great customer support and all the…

Great customer support and all the features you need

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].