JustCall Reviews in May 2025: User Ratings, Pros & Cons

Easy to use !

PROS & CONS What are the best aspects of this product? easy to use for admins and overall good exeperice for agents using it too. The set up is fast and friendly for anyone with little experience. What aspects are problematic or could work better? The app is not always working right and there is room for improvement in better speed in the click to call and other tools. Are you a current user of this product? Yes

Smooth process

PROS & CONS What are the best aspects of this product? Able to direct calls to mobile phones & pick up the phone from anywhere & the option to keep it under "Hibernation" at minimal cost without losing the number. What aspects are problematic or could work better? Billing could be pushed to email as a reminder that there has been a charge & user interface can be improved, such as easily finding the phone availability scheduling & automated messaging ability. Are you a current user of ...

Brilliant customer service from Suraj

PROS & CONS What are the best aspects of this product? The call quality is awesome, I love that it keeps track of previous conversations as well. Customer support is the highlight though. In the past I've tried dealing with the support teams at Skype and Zoom Phone and it's a disaster. It was so refreshing to talk to Suraj in the JustTalk support team. He went above and beyond what a typical support agent would do, and I walked away from the call thinking 'wow, what an awesome guy.' If ...

Fast Support and Good Call Quality

PROS & CONS What are the best aspects of this product? Support is fast, usually get a response within a few minutes at any time of day. They got our numbers ported from Aircall quickly, when their competitor Cloudtalk wasted a month and wouldn't port our numbers. Call quality is great, voicemails get sent to email and price is very cheap compared to Aircall and others. I thought maybe call quality and support would be bad due to how low their pricing is, but actually both are better than ...

Every company needs JustCall

PROS & CONS What are the best aspects of this product? JustCall improved our company's communication significantly because of its autodialer! Their tech support works closely with us to resolve issues and update us about new features and if there are improvements in the app's functions! What aspects are problematic or could work better? I think they need to improve on the MMS side. What specific problems in your company were solved by this product? It streamlined all our sales calls ...

Sales Teams need this!

PROS & CONS What are the best aspects of this product? What I like about most about JustCall is that it's constantly improving its services! They have great tech support. The app is extremely useful. I love that I can call using my computer. Integrations with other apps that I use makes it more usable. What aspects are problematic or could work better? I like it! I just encountered a few issues with my Bluetooth headset and I'm not sure if that's on the software or if it's just my ...

See improvements in your overall business

PROS & CONS What are the best aspects of this product? There is a lot to love about JustCall but the best thing about it is their highly professional and helpful tech support! I have no complaints! They always do their job perfectly. What aspects are problematic or could work better? I wish they could improve their mobile app. I am always having a connectivity issue because for it to work, you have to be connected to the internet. I wish it could function as a cellular phone. What ...

Best phone solution for remote teams

PROS & CONS What are the best aspects of this product? Quick customer service Local numbers availability Regular updates and new features What aspects are problematic or could work better? Nothing I can think of right now. I have been using Justcall from last 1.5 years and it is only getting much better, compared to other cloud telephony solutions. What features/services would you like to see in future versions of this product? Advance analytics in mobile What specific problems in ...

JustCall is the best call app!

PROS & CONS What are the best aspects of this product? JustCall has a great user interface! It records calls, and can support MMS! I also love the integration with multiple productivity apps, however, what I like the most about JustCall is their top-notch customer support! They easily troubleshoot any issues promptly. What aspects are problematic or could work better? I'd appreciate seeing the improvement in the mobile app. Perhaps making it more intuitive by allowing users to search ...

Helpful to remote teams

PROS & CONS What are the best aspects of this product? This is pretty much a straightforward app. It's user-friendly, affordable, and highly functional. I love that I get to integrate it with other productivity apps such as Slack. Their customer support is top-notch! Never hesitated to help us with all our concerns. What aspects are problematic or could work better? The only problem I encountered with this is when my phone updated to iOS 13. There was some moment where it's not fully ...