JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

Great support and product listens to customers.

What do you like best? The quality support is matched. They really do listen to customers. What do you dislike? The attempt to individually charge for basic product services. What problems are you solving with the product? What benefits have you realized? Cloud based so easier integration with services.

Leaps and bounds less complicated than AD

What do you like best? The built in command runner to remote systems, especially pair with chocolatey for windows What do you dislike? I wish there was a way to see current/last logged in users on machines that have the JumpCloud agent installed on Recommendations to others considering the product: Do it!!! What problems are you solving with the product? What benefits have you realized? I’ve totally moved my organizations infrastructure off of AD and on to ...

JumpCloud has been the antidote to identity chaos

What do you like best? Management of server SSH keys, a whole library of compatible SAML integrations What do you dislike? Until recently, lack of verbose logging. Also the inability to simply "archive" a user without completely deleting the user. What problems are you solving with the product? What benefits have you realized? Staff only need to use one password to log in. User onboarding and offboarding is easy. No more Active Directory or LDAP, which has frankly resulted ...

JumpCloud isTHE BEST solution for always-on, cloud-based, authentication and management

What do you like best? JumpCloud works in-office and remote. As long as the System is online in some fashion (which it should be), JumpCloud works What do you dislike? More pre-built commands to try to do what GPO does in an AD environment would be great Recommendations to others considering the product: JumpCloud is a great solution. It doesn't offer the level of detail that AD+GPO does, but ask yourself how much you use GPO and before you discount JumpCloud, see if it can ...

Great

What do you like best? Wipeout the laptop remotely and also password change What do you dislike? If jump could also implement deploy software remotely it will helpful What problems are you solving with the product? What benefits have you realized? Sync password

Jumpcloud. The future of user and system directory management in the cloud

What do you like best? I love how jumpcloud is simple to understand, simple to configure, has the best support in the game, and is a company with big goals that they continue to own. What do you dislike? No downsides to using it. Jumpcloud is innovating and doing something others don’t do. But if I had to critique something I would say I wish the mdm could also work with Apple business App Store accounts and push apple App Store apps and manage more things. It’s still new for ...

Great identity management for small teams

What do you like best? It’s a joy to be completely free of active directory where I can be. And offering a full featured suite for 10 or few users is a super classy move. What do you dislike? I really do wish that they would upped their game with their included policies. But with the Ability to run Scripps on any device, it’s pretty easy to work around. But in no way This is a replacement for group policy. And I just don’t know enough about the Azure AD integration, but it would be ...

Balances security and usefulness

What do you like best? Sao is easy to set up with +200 supported end users. We use AWS and LOGZ.IO What do you dislike? The password sync with Mac client sometimes drifts Recommendations to others considering the product: Great if you are distributed and non Windows What problems are you solving with the product? What benefits have you realized? SSO and password sync to multiple devices

JumpCloud - Easy And Manageable

What do you like best? JumpCloud is easy to setup, and update. SSO is amazing. What do you dislike? I wish there were more DR resources to use, not that there aren’t several. Recommendations to others considering the product: Don’t delay, you’ll be happier once your users can only access resources you want them to, and they can fix their password mess ups. What problems are you solving with the product? What benefits have you realized? Password management (offsite)

Fast, easy to use and simplifies

What do you like best? I have a busy workload and a lot of different things to look after - different queues, different jobs, hundreds of assets. Jumpcloud makes it incredibly easy to keep our assets up to date and keep our users in touch with what they need. It's also one of the first touchpoints for new users, and so far it's been a real blessing - it's easy for non-IT oriented people to understand. What do you dislike? I don't have a lot of negative things to say about Jumpcloud ...