JumpCloud Reviews in June 2026: User Ratings, Pros & Cons

Super simple and easy to use - but powerful with it.

What do you like best? I love the ease of use, it is very easy to get up and running. The documentation is superb, and the support has been excellent. I've tried several of their competitors, and this one is by far the best one out there. What do you dislike? It's very difficult to fault the product. If I had one gripe, it would be to do with the remote commands interface. It is quite difficult to use and provision software through. The examples provided are in PowerShell, which is ...

Overall great product which gives solution to many issues which until today were unsolved

What do you like best? The All-In-Oneness of the solution and the fact that it's on the cloud. I couldn't find an MDM to support Linux, Windows, and Mac, and IAM in the same product. What do you dislike? That not everything is working properly yet. Also, there are not enough pre-configured policies for the MDM What problems are you solving with the product? What benefits have you realized? Having one working MDM for all OSs, as well as having the option for IAM in the ...

Jumpcloud in a Mac environment is a must.

What do you like best? Having a consaladated directory that includes MDM. What do you dislike? Installation on remote devices in different languages can be time consuming. Recommendations to others considering the product: Jump in and don't be shy, What problems are you solving with the product? What benefits have you realized? Security, Device management, device management, user management.

If you only picked one cloud based service... make it JumpCloud

What do you like best? The team at JumpCloud are always pushing their platform to be better. The number of features that are constantly added is amazing. The easy to use console is brilliant, whether you're a seasoned IT admin or a Junior Desktop engineer. The team genuinely care about the community they've built up and always listen to feedback. The support team are second to none, often going above and beyond to help their users. What do you dislike? Nested groups is the ...

Best LDAP as a Service

What do you like best? The ability to assign accounts to systems and applications. The ability to use a single set of accounts across our internal applications, third party tools, and ALL operating systems makes the life of an IT admin a dream. This save me countless hours provisioning users to my entire infrastructure with the click of a button or the execution of a simple script. What do you dislike? Mac operations are not my favorite. The file encryption is a little annoying at ...

Excellent SSO option

What do you like best? - Simple, easy setup and management of our mac infrastructure. - Works really well. - Stability and great uptime (can't remember when it has ever been unavailable). - Agents on machines make it simple to change out passwords for users. - Great support when we run into issues trying to integrate another vendor with SAML. We've been on several calls with them where we were trying to setup a new integration / vendor and kept running into problems. There ...

Great tool to assure security policies

What do you like best? Very good tool to support security policies, specially because it facilitates the remote management of features and information. What do you dislike? I don't have anything in mind for now. The suggestions we had, they seem to be in the roadmap already. Recommendations to others considering the product: Jump Cloud is the tools which most covers all needs in terms of governance that we could find in the market, specially regarding network segmentation. ...

JumpCloud has worked perfectly for my needs

What do you like best? Directory as a service. Radius and MDM offerings What do you dislike? Insights are an expensive add-on and I wish there was an additional OAuth2 offering Recommendations to others considering the product: Jumpcloud is a great solution when needing something within your budget. It offers all of the things a small company needs while still offering the ability to secure themselves like an enterprise. What problems are you solving with the product? ...

Using JumpCloud for Access Management

What do you like best? Simplicity to mange user and instances. At other companies, a simple server access request can often take 1/2 to resolve. With JumpCloud, the UI is very simple for manual changes OR using the api one can set up automation for access. What do you dislike? Better ldap query builder. Other applications such as Jira need to access users only in specific groups. We have yet to be able to properly get the filtered query to work without bringing in every user. ...

We are using jumpcloud since 4 years and its very good and easy to start adopting in any environment

What do you like best? LDAP integration in almost all tools and APIs What do you dislike? jumpcloud should revisit expiring tags in place of groups. Tags concept was very good earlier. Jumpcloud should support latest AMI of AWS EC2 instead of waiting What problems are you solving with the product? What benefits have you realized? LDAP authentication and running commands across all EC2 servers