JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

Going fully cloud with Jumpcloud

What do you like best? Centralized management of our user-base as well as other services they rely on. What do you dislike? We have had some random issues where systems would go into a tail spin and constantly lockout users requiring onsite administrator access. We do feel that this is just an early day issue that will eventually get resolved. What problems are you solving with the product? What benefits have you realized? Synchronization of privileges between different ...

Organize the Chaos

What do you like best? We don't want to run AD or other on premise directory services, JumpCloud easily allows us to manage users, groups, policies, etc all with ease. JumpCloud allows us to govern our users with polices that are needed to ensure our staff meet our security policies and procedures. What do you dislike? The Windows client leaves much to be desired. It's hard to get folks to understand the method to change passwords via the windows client alone. Mac's client is much ...

JumpCloud saves me a ton of money and resources

What do you like best? I like that I can jump start my AD in a snap and not know much of the complexities involved. It is highly likely that we will be using the service in the long run because of its very hard to beat price to service ratio. But when you have Jump Cloud at your disposal, t feels like you are a large company. Price-wise, it has a very low upfront cost and with very little risk involve for many startup and small-medium business owners. I also like that integration ...

Great way to boost IT capabilities in a multi-platform environment

What do you like best? What I love most about JumpCloud is that it works great with both Mac and PC. What do you dislike? The admin page is not mobile friendly at all and I have had to use it from my phone on a couple of occasions. What problems are you solving with the product? What benefits have you realized? In our company we use a fix between the two and historically it was difficult to manage machines. We have had multiple occasions where an employee leaves the company ...

Simplistic Cloud AD

What do you like best? Ability to manage my users from any location. Ease of installation and integration. Powerful API What do you dislike? With it being in progress of development some tools (the AD Read/Write Bridge) being unavailable made it difficult to develop some business practices What problems are you solving with the product? What benefits have you realized? I was used to antiquated Active Directory tools, but having a cloud resource that integrates everything I ...

Amazing Cloud Directory Service - Goodbye Active Directory

What do you like best? JumpCloud is nimble and robust - we have increasing added use of their cloud directory as they have built out their offering. Stability has been great and so much easier to manage than AD. JumpCloud has repeatedly demonstrated an interest in understanding our specific needs and works to accommodate them whenever possible. What do you dislike? It would be great if JumpCloud leaned in more to SSO and allow us to utilize them for all directory/SSO needs. Current ...

Easy way to manage the users from wherever you are!!!

What do you like best? JumpCloud is a very good product to Manage Macs computers without getting stressed. Also I heard that soon JumpCloud will become MDM this is great!!! What do you dislike? Few things have to be improved like; - More Windows policies, exactly Windows security policies would be handy for any System Admin used to manage Windows machine in Active Directory. - More Apple policies - The option to disable the users rather than delete when left for certain ...

More than Directory Services as-a-service!

What do you like best? It is great for small businesses that use a lot of SaaS software and that may not standardize on one OS. It is very easy to enforce password security, 2FA (which also provides a great second layer of security for SSH connections), makes software provisioning for things like Office 365, G Suite, and other SaaS apps a breeze. What do you dislike? I dislike that there are still some hiccups with the MacOS App and the interaction between user's password updates ...

Excellent SSO Suite

What do you like best? We love the ability to configure, add and remove users from systems, SAAS platforms and even internal processes in one convenient places. What do you dislike? There's not a ton I dislike, frankly. I think the previous iteration of the documentation that had individualized guides per service was a bit more helpful, but I understand why it was unsustainable. Recommendations to others considering the product: Make sure you get a demo and understand the ...

A versatile suite of tools for directory services and SSO

What do you like best? The ability to integrate with all sorts of applications and services using standard protocols (e.g. SAML, LDAP) as well as custom integrations (e.g. GSuite, Office 365/Azure AD). What do you dislike? The API could be fleshed out a little more. What problems are you solving with the product? What benefits have you realized? We're using JumpCloud as our primary directory and using it to integrate with other services/directories like GSuite and Office ...