JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

4 month user with 7 PC

What do you like best? Simplicity, meets my needs What do you dislike? Configuring other platforms as a NAS disk Recommendations to others considering the product: work with technical support knowing Jumcloud What problems are you solving with the product? What benefits have you realized? For the moment, I avoid buying a server and all the technical support is wagging

Startup MSP

What do you like best? I like the fact that jumpcloud is cross platform, brilliantly simple and they listen to their customers. What do you dislike? Nothing so far, everything has been working perfectly What problems are you solving with the product? What benefits have you realized? Basically a cloud based Active Directory and JumpCloud listened by adding group policy like controls, thanks!

Effective and on the topic.

What do you like best? Ease of use. Some functions are intuitive. What do you dislike? The FAQs are very elaborate and does not address very specific questions. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? Directory and SSO integration. The Microsoft integration is cumbersome. The Work or school account integration is currently unavailable with you.

one app to rule them all

What do you like best? While JumpCloud is a web based LDAP they also have a lite system manager, and SAML, thus for a company like ours (mostly BYoD) it offers three solutions for a smaller price than one What do you dislike? wish the system manager was more robust and had some MDM features What problems are you solving with the product? What benefits have you realized? SAML, system management, LDAP, etc.

Best decision ever made

What do you like best? All cloud based and easy to use software. What do you dislike? I haven’t found anything I’ve dislikes yet. What problems are you solving with the product? What benefits have you realized? Get rid of Acive directory and servers.

Great, new interface is better than before

What do you like best? LDAP as a service is great for controlling ssh access in our infrastructure. We use it to centrally control logins to our environments. What do you dislike? Sometimes LDAP is a little flaky and we get some weird connection errors on and off. We get around this with sssd cache but it is slightly annoying. Interface is also a bit confusing and GSuite sync can be a bit odd. What problems are you solving with the product? What benefits have you realized? ...

Great alternative to Active Directory!

What do you like best? It is very easy to manage JumpCloud without jumping through a bunch of hoops What do you dislike? I would like it to have some more functionality to manage end user PCs and for billing to be a bit better. Recommendations to others considering the product: Do a trial of this first to make sure that it fits your needs. What problems are you solving with the product? What benefits have you realized? We use this to bind computers to a AD like ...

Great onboardind, excellent documentation

What do you like best? The ability to provide GPO type policies to MAC and Linux machines, integration with third party applications. What do you dislike? I really cannot think of any right now.. What problems are you solving with the product? What benefits have you realized? Directory as a service, SSO for third party apps.

Jumpcloud to the Rescue

What do you like best? Facing the challenge of replacing aging servers moving to the age of cloud and a serverless environment. I was faced with the challenge of finding a cost-effective cloud-based AD solution. I searched and found JumpCloud started using the free product and the rest is history. They continue to provide a solid cloud based AD platform with alot of added features. What do you dislike? Would like more reporting options within the admin portal Recommendations to ...

DC in the cloud

What do you like best? Best way to get cloud management of all your systems and users, integrates with Gmail What do you dislike? Client software is sensitive for av false positive What problems are you solving with the product? What benefits have you realized? Remote installation and user deployment (account/credentials) on systems