JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

Jump Cloud

What do you like best? JumpCloud is an amazing online active directory, giving full group policy control for all my devices. I don't need to sign in via VPN to access my network and make a change, I can literally do it from anywhere that has a stable internet connection. Changing passwords within a few seconds has really saved a lot of time What do you dislike? When a windows update runs, it changes the Group Policies to default Recommendations to others considering the ...

Simple and Intuitive

What do you like best? I have used Okta and Centrify and JumpCloud removes all the complexity and offers the basic authentication methods i needs. JC is always updating new features and has been solid for us. What do you dislike? I dont have any dislikes at the moment. What problems are you solving with the product? What benefits have you realized? We are using JC for authenticating SaaS and platforms to our domain controller. One source of truth for everything.

Awesome experience

What do you like best? Jumpcloud access to many applications that we use What do you dislike? None. Like all most all functionality in the applications. Recommendations to others considering the product: Excellent application can use single password for all the applications and plugin available for many popular application. What problems are you solving with the product? What benefits have you realized? Password and security issue

Great product and Great Support

What do you like best? We have a numebr of small customers who really benefit from having a directory service. What do you dislike? We have not found any downsides right now. Recommendations to others considering the product: Test it first to make sure it does what you want it to do. What problems are you solving with the product? What benefits have you realized? We are able to quickly add and remove employees and assert password policies for our smaller clients.

Outstanding support and available live and online assistance!

What do you like best? A single solution to account creation and deactivation across all SSO, SAML, or LDAP connected services. What do you dislike? We had a rae and short (2 hour) outage on internet due to off site equipment failure from our ISP. We quickly found out that our LDAP connections to our local legacy services failed without the JumpCloud authentication. Recommendations to others considering the product: Research all of the cost of other services. I found that ...

Easy To Use

What do you like best? Jumpcloud shines in its ease of use. You are able to easily deploy and control from the admin center. What do you dislike? When we were first setting up Jumpcloud, one of our admin users were unable to sign in as admin, and it took support nearly a week to get back to us. What problems are you solving with the product? What benefits have you realized? Cloud based AD... nothing else to say here, JumpCloud eliminates a large amount of the work involved ...

One of the most simple and resourceful products I have used

What do you like best? I like that it integrates will all major operating systems, and the continued useful additions to jumpcloud from the development team What do you dislike? Some times when there is a windows update, it breaks the policies on some machines and it doesn't warn you that this has happened Recommendations to others considering the product: This system will implement and consolidate access through your various systems instantaneously through the web panel, ...

Swiss Army Knife for Access control

What do you like best? Jumpcloud can be the central hub for you entire organization whether you are on Linux windows Mac or all. It can use the same identities to authenticate to most all Enterprise applications. What do you dislike? There really is not much to dislike. I suppose they could always have more out-of the box integrations. But you can always use saml or openidconnect What problems are you solving with the product? What benefits have you realized? Problems are ...

Great service for our smb

What do you like best? Ease of user administration makes my it day a breeze What do you dislike? Nothing. Great service. We have no negative comments Recommendations to others considering the product: Do it. It will change your world What problems are you solving with the product? What benefits have you realized? Ldap. Sso. Ad.

Very useful

What do you like best? I enjoyed the freeness for testing purposes. I can see where it would be useful for business, to support their users and applications. What do you dislike? It worked well and I even got support for free, can't complain. What problems are you solving with the product? What benefits have you realized? It worked well testing shibboleth logins and passing attributes.