JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

Great all cloud solution

What do you like best? Not requiring an AD server and replication services. What do you dislike? Requiring a long list of local accounts on windows PCs for each person authorized to sign in. What problems are you solving with the product? What benefits have you realized? We wanted to get rid of our servers and replication issues.

Easy to use, reliable

What do you like best? Easy to use, just works. Extensive documentation. What do you dislike? Didn't find any downsiedes of Jumpcloud yet. Recommendations to others considering the product: Try it out. What problems are you solving with the product? What benefits have you realized? Synchronizing user accounts between Windows AD and Linux

Great identity management for simple cloud deployments

What do you like best? Very easy for end users to use. Great for integrating with legacy systems (we did a lot of lift-and-shift). It is also an adequate replacement for ActiveDirectory for our remote users, while being easier to deploy and manage. What do you dislike? Setting policies can be a little cumbersome: the policy library needs better organization as the number of provided policies have grown. What problems are you solving with the product? What benefits have you ...

JumpCloud

What do you like best? The ability to coordinate logins from an admin portal is phenomenal What do you dislike? There's little to dislike, the functionality is great. Maybe more support documentation? What problems are you solving with the product? What benefits have you realized? Admin control over end user touchpoints

Radius Server

What do you like best? Testing installation is simple and well explained What do you dislike? Nothing really. We launched the server pretty quickly What problems are you solving with the product? What benefits have you realized? We want to use radius server for wi-fi connections

Awesome tool for managing role-based access

What do you like best? While I came to JumpCloud for the RADIUS and LDAP servers, the systems features are perhaps the most surprisingly useful. All of our servers now run the JumpCloud agent, allowing the right people to access the right servers using their public keys, with a super simple setup. On top of that, I'm able to require TOTP MFA for access to our production environment, which helps immensely with my compliance requirements. What do you dislike? JumpCloud is still ...

Very good solution for experts and novices alike

What do you like best? I like that it is cloud based. It is very easy to use. I also like that you can use it for free with a limited number of people. We have a small office and it is a great alternative to an active directory server. What do you dislike? Nothing really to dislike. I would like to see more integrations with API. There are still a few programs that it does not integrate with. Recommendations to others considering the product: Try everything on yourself as ...

Simple, easy to use time saver.

What do you like best? JumpCloud allowed us to do aware with our "on-prem" directory server and provisioning users is a piece of cake. Whether the system is Windows, Linux or Mac, JumpCloud can handle it all. What do you dislike? I would like to see a few pre-populated system commands for IT administrators that do not have the experience to write their own. I would also like to see more system settings for Catalina. Recommendations to others considering the product: Take ...

Benefits of DaaS

What do you like best? JumpCloud is a big help in reducing work for System Administrators by taking out patching, server management, and many more daily and monthly tasks. What do you dislike? Some of the limitations of the solution as they are features that are coming but with no clear date it makes it difficult to plan What problems are you solving with the product? What benefits have you realized? Freedom of local account management without the need of an always-on VPN.

Recommended by IT Professional

What do you like best? I like being able to manage users and the systems they have access to remotely. It is easy to setup access for new employees and remove old access. It has been very interesting learning the new way of updating access versus the traditional Microsoft Windows -> Control Panel ->Users. What do you dislike? I have had some issues with syncing; the changes made in the cloud can take some time to update on the computer. There was an issue with complete ...