JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

Strong, Stable Platform

What do you like best? How simple the UI is. Everything is laid out nicely and easy to find. What do you dislike? The only thing I could recommend is making the admin console a little more mobile-device friendly so when you’re on the go and need to do an unlock for a user, it is efficient. Recommendations to others considering the product: Test it on a sample computer and you make sure to follow instructions What problems are you solving with the product? What benefits ...

JumpCloud is easy to use and works perfectly. It is "the right tool for the job".

What do you like best? I like that I was able to eliminate our AD server. Technical support is outstanding. What do you dislike? Maybe the color scheme on the JumpCloud website. Nothing significant. Recommendations to others considering the product: Don't think about it - just go try now the trial version...now... What problems are you solving with the product? What benefits have you realized? Our primary use-case was to implement Multi-factor Authentication. The ...

JumpCloud truly shines as a Swiss Army knife of identity management

What do you like best? JumpCloud excels as a centralized identity authority. It has served as my primary source of truth for account credentials for over three years now, and I haven't yet tapped its full potential. The wide variety of integrations possible is one of its greatest strengths. I have leveraged the JumpCloud agent, Microsoft Azure AD (Microsoft 365) integration, LDAP, RADIUS, and SSO to provide greater authentication consistency across my organization. The recent integration ...

Easy to use directory service

What do you like best? JumpCloud was able to easily integrate with several Linux servers to allow centralized authentication. What do you dislike? I honestly didn’t have any negative experiences with JumpCloud when I used it for a project. Recommendations to others considering the product: Read the documentation - it’s a pretty powerful platform. What problems are you solving with the product? What benefits have you realized? I was able to use JumpCloud to allow ...

Remote Automation

What do you like best? The simplicity of administration of hardware with the ease of adding user account effortlessly What do you dislike? Not having the ability have the user credentials automated, More fields for notes using a 3rd party app to access the hardware. Recommendations to others considering the product: Have e means to access the hardware remotely with something like Team Viewer or some other remote desktop protocol application . What problems are you ...

The Solution we have been searching for

What do you like best? Ease of use, cloud based, new features and services. What do you dislike? The only down side that we have found is being able to package the agent withe organization code embedded. What problems are you solving with the product? What benefits have you realized? We have converted businesses from an on-prem AD service, to a 100% cloud based directory in a matter of minutes.

Excellent manage solution and ease of Use.

What do you like best? I like know simple is to connect the computer in the Jumpcloud system, excellent integration with SSO Google and Active Directory the first Directory-as-as-Service, Adding application made it simpler for the IT department to be able to help the users when they need it remotely adding splashtop have been an excellent help . Also the addition of MDM solution made it more simple to manage mac laptops to our environment. Their technical support is excellent very quick ...

Long time happy healthcare client

What do you like best? Easy to setup and roll out across the org. Cross plat form/OS support is great. Super easy for our admins to manage. What do you dislike? No complaints No complaints No complaints What problems are you solving with the product? What benefits have you realized? Enforcing device and authentication policies, GSuite authentication

I think JumpCloud is a must have for any size business.

What do you like best? I like how easy and straight forward the user interface is. It also solves many problems that business struggle to find solutions to all in one solution. Radius, Mac and PC, MDM, SSO, Policy enforcement. Ect.. What do you dislike? I don't like how you cant customize the search fields very much. Recommendations to others considering the product: It is a must for all business small or large What problems are you solving with the product? What ...

Excellent combination of open source tools and tough integrations

What do you like best? Users - Easy to add and update users and their details - Users can manage their own details including SSH keys - Integration to Office365 helps on board and off board staff easily. Servers - Very simple to add servers to your fleet - Good information with the additional module - Grouping of servers makes access control easy - Very fast updates to servers (key additions and revocations) Integrations - A wide range of apps for ...