JumpCloud Reviews in June 2026: User Ratings, Pros & Cons

Excellent Active Directory alternative

What do you like best? No on premise equipment to maintain. Multiple "servers" in one (RADIUS, credential mgmt, etc). What do you dislike? It would be nice to have a better formatted web version for mobile devices. What problems are you solving with the product? What benefits have you realized? Able to setup a RADIUS wifi network, MFA logon for Windows laptops, and VPN access. Simplifies credential mgmt by having a single authority.

Using Jumpcloud to connect G Suite accounts, Windows 10 computers and O365 without Active Directory

What do you like best? Easy to provision users to G Suite, Windows (and other) laptops, O365 etc. Also using Policies and Commands to manage Windows computers. Simple agent installation to Windows laptops. No other software installations needed. Easy to use so we have multiple "Administrators" and HR is able to provision users without IT departments help. What do you dislike? There is no functionality to upload or download CSV files of users or computers in GUI. Windows agent ...

JumpCloud Delivers - But Make Sure Someone Technically Strong is Implementing

What do you like best? Jumpcloud fills the gaps for our small business clients - too small for a large Windows domain environment but too big to just go without proper user management tied to an LDAP. Especially when you add in the SSO options with Office365 and other platforms. The policies for systems is a decent Windows Group Policy replacement, and critical for small companies without Windows domain but nevertheless want to have Group Policy like control over their workstations. ...

Easy to trial, and good communication from Support

What do you like best? The free <=10-user tier makes it very easy to try integrations and options on a case-by-case basis, and to carry out Proof of Concept trials. What do you dislike? I cannot see any way to brand the login page or dashboard that my users encounter. What problems are you solving with the product? What benefits have you realized? We are looking for a central directory that allows us to unify the onboarding/offboarding of users across our various cloud ...

JumpCloud makes managing authentication to multiple services breathlessly simple

What do you like best? Extremely user-friendly user and admin consoles, cross-platform support (Linux, Mac, Windows), self-service agent deployment for users, customizable system policies, easily manageable system access, insane number of application integrations (nearly 700!), effortless custom SAML connections, ability to remotely run custom scripts on individual systems or groups of systems, Radius-as-a-Service, phenomenal support staff, System Insights! What do you dislike? ...

Very positive and developing with good relationships

What do you like best? The scalability, the easy of use and the attention to development from the team. New features re quite promising. The breadth is growing and i can affect the future of the releases by providing feedback and at the same time get updates. Very good communication with the account managers. The rollout was easy and the fact that it is secure and backed by a ever growing team. The tool is very compatible with Gsuite products and gets more and more support for others. ...

The best all in one System Administrator's tool

What do you like best? Having all the administration services in one place is the best part of JumpCloud. It is Cloud Users Directory, MDM, Systems management, remote control using scripts and policies, RADIUS, LDAP etc. Their latest feature Systems Insight is a great addition to the tools, which allows Administrators to get all the specs and data of the machines right from the Administrator Portal. They also released Powershell module to have even better control over the whole ...

A truly game-changing company!

What do you like best? HIPAA Compliance is a must for our organization. Jumpcloud provided that to us in the easiest way possible. Having the ability to add updates and policies to all machines without investing thousands of dollars in equipment destined to degrade over time is cost-effective and seamless. Utilizing Jumpcloud is quick and easy, even for technicians that have ZERO experience with such a product. It has increased our productivity ten-fold. What do you dislike? ...

It has awesome features to control endpoint, SSO, Radius, SAML, and very user friendly

What do you like best? Users and Groups management and effectively centralized control. What do you dislike? There is no reporting feature available. What problems are you solving with the product? What benefits have you realized? Sometimes we are getting the error, the systems are not reporting in JC admin portal, Key is not accepting. It is not seamless. With Vcnenter we are unable to do SMAL integration !!

Great DAAS

What do you like best? Very easy to use and integrate with the Mac OS X environment. Makes life so much easier What do you dislike? A little pricy for a large organization but sort depends on budget I suppose What problems are you solving with the product? What benefits have you realized? Solving directory and authentication / identity management