JumpCloud Reviews in May 2025: User Ratings, Pros & Cons

Director, IT

What do you like best? That it’s in the cloud and is maintain by Jumpcloud What do you dislike? The lack of functionality in comparison to bigger tools like Azure What problems are you solving with the product? What benefits have you realized? Automation and user provisioning

JumpCloud Review

What do you like best? Mac user federation. Works great! See less, easy to install with MDM. What do you dislike? The SSO is clunky and hard to use. Documentation is severely lacking and/or out of date. Customer service not very helpful unless you pay for extra tier. Recommendations to others considering the product: It’s a great product! If you’re considering for SSO highly recommend the upgraded customer service. What problems are you solving with the product? What ...

Great Cloud Directory Offering

What do you like best? Easy to use LDAP implementation, detailed documentation and very effective system management What do you dislike? Would love to see secured RADIUS communication What problems are you solving with the product? What benefits have you realized? To easily provide access to non domain computers and non domain/internal users

Great if you don't have on-prem AD

What do you like best? The ability to push out policies remotely What do you dislike? No portal for approved software download What problems are you solving with the product? What benefits have you realized? No problems really, it's a handy tool to push out policies. Being able to rename PCs remotely such as PC-%SERIAL% would be a brilliant tool to have

Replace your on-prem AD server with Jumpcloud

What do you like best? Jumpcloud offers 10 users free, forever! What do you dislike? Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies. Recommendations to others considering the product: If you're managing a mixed environment of workstations and looking for a cloud replacement for your on-prem AD server, look no further than Jumpcloud! What problems are you solving with the product? What ...

Must have in your IT portfolio of tools

What do you like best? Was evaluating 3 tools for SSO, Windows/MacOS Management, and Cloud Directory to automate our mobile workforce (50+ team) and service access (esp. AWS). Stumbled upon JumpCloud and was surprised to see all 3 category requirements meeting the bar (I have built LDAP, Kerboros, and MDM solutions in the past for my startup and understand what it takes to streamline as SaaS offering). We had a good workflow with 4 different systems to support our team, used to ...

Good remote policy framework

What do you like best? Very good support for remotely deploying system policies for Windows endpoints. What do you dislike? Our use case is fairly limited. I don't have any issues to report. What problems are you solving with the product? What benefits have you realized? We needed to be able to deploy basic Windows policies to non-domain-joined remote machines. Although other solutions exist, JumpCloud made this easy.

Jumpcloud Review

What do you like best? Device and user management, Easy to use GUI What do you dislike? The group management with server could be easier Recommendations to others considering the product: Try it out, it's free for 10 users! What problems are you solving with the product? What benefits have you realized? Device and User management

Excellent solution for SMB's looking to get rid of an old AD Server AND need more functionality

What do you like best? It is a viable, cost effective solution to replace the key functions found in AD. What do you dislike? In larger businesses, it was a difficult sell compared to Okta Recommendations to others considering the product: Easier to implement in a SMB compared to Okta What problems are you solving with the product? What benefits have you realized? Replacing 2008 server installs where client has moved apps and data to cloud. JC allows the AD type ...

JumpCloud makes managing authentication to multiple services breathlessly simple

What do you like best? Extremely user-friendly user and admin consoles, cross-platform support (Linux, Mac, Windows), self-service agent deployment for users, customizable system policies, easily manageable system access, insane number of application integrations (nearly 700!), effortless custom SAML connections, ability to remotely run custom scripts on individual systems or groups of systems, Radius-as-a-Service, phenomenal support staff, System Insights! What do you dislike? ...