9.3
Spot Score
JumpCloud Review: Is It The Right Identity and Access Management (IAM) Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAA
ISO 27001Starts from $2 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for JumpCloud
JumpCloud is an Identity and Access Management (IAM) software solution used by IT Administrators and Security Engineers in companies ranging from 50 to 5,000 employees, including SaaS companies and healthcare providers. With a 4.5/5 rating from 2,487 reviews, it is broadly validated as a reliable and effective tool for managing user access.
JumpCloud's lack of hardware installation requirements and powerful API capabilities make it particularly user-friendly, even for non-technical staff. However, some users find the setup process complex, which could be a hurdle for those without technical expertise.
Quick facts about JumpCloud
What is JumpCloud?
JumpCloud offers a radically simple, secure way for IT to manage their customer's access to their cloud and on-premises applications. It does not require any hardware or software to be installed within the enterprise. The powerful API and apps enable even non technical users to identify, activate, and revoke access from any device. Using JumpCloud creates a unique digital fingerprint of the enterprise security policy allowing the IT team to set user behavior controls and permissions, digitally map teams and accounts across teams, access data in context, create automated workflows and much more - all from one place.
Pricing
Starts from $2 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:Global
JumpCloud Software Demo
JumpCloud was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider JumpCloud
- Use cases
- SaaS companies, Fintech organizations, Healthcare providers
- Team types
- IT Administrators, System Administrators
- Company size
- 50-500 employees, 501-5,000 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose JumpCloud
Unified directory for managing user identities across platforms
Robust security features including multi-factor authentication
Granular, flexible access controls for remote and hybrid workforces
Is JumpCloud right for you?
Best for streamlined, secure cloud and hybrid access management without hardware.
Choose JumpCloud if
- You need a unified directory to manage user identities across multiple platforms.
- You want robust security features like multi-factor authentication for remote workforces.
- You prefer a solution with no on-premises hardware or software installation.
Consider alternatives if
- Your organization requires advanced, process-heavy IAM features for large enterprises.
- You need transparent, fixed pricing without engaging sales for details.
What buyers should know before shortlisting JumpCloud
JumpCloud provides a comprehensive solution for managing user access across cloud and on-premises applications without the need for hardware. Its powerful API and user-friendly interface make it accessible for both IT professionals and non-technical users.
JumpCloud pros and cons
- JumpCloud pros
Unified directory for managing user identities across platforms
Robust security features including multi-factor authentication
Granular, flexible access controls for remote and hybrid workforces
- JumpCloud cons
Pricing details are not publicly available, requiring sales contact
May lack advanced enterprise process-heavy features for very large organizations
Ready to try it?
Get started with JumpCloud
Start your free trial — no credit card required.
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See how it stacks up
Compare JumpCloud side-by-side with top Identity and Access Management (IAM) Software alternatives.
What is the pricing of JumpCloud?
JumpCloud Pricing Plans
Build Your Own Directory
User Identity & Attribute Management
Password Management, MFA
3rd Party Directory Integrations (e.g. AD)
Additional Features (extra cost) Cloud LDAP: +$3/user billed yearly or +$4/user billed monthly Cloud RADIUS: +$3/user billed yearly or +$4/user billed monthly SSO (SAML 2.0): +$3/user billed yearly or +$4/user billed monthly System Management: +$5/user billed yearly or +$6.5/user billed monthly
Cloud LDAP: +$3/user billed yearly or +$4/user billed monthly
Show more +
Pro
Cloud Directory
Cloud LDAP & RADIUS
SSO (SAML 2.0) & User Provisioning
System Management & Apple MDM
Premium Features (extra cost) System Insights: +$3/user billed yearly or +$4/user billed monthly Premium Support: +$3/user billed yearly or +$4/user billed monthly Directory Insights: +$3/user billed yearly or +$4/user billed monthly
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Education
Automated on-boarding and off-boarding of students and faculty
Decreased time and effort for IT staff managing user and Web access rights
Tight integration with G Suite & Office 365, PowerSchool, and other .edu specific applications
No on-prem equipment, software purchases, or on-going maintenance
Each person must still login with their private credentials
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Non-Profit
Automate onboarding and off-boarding of their users, volunteers, and extended family of supporters
Deliver worldwide support – manage users and devices whether on-premises or in the field
Efficient IT management – decrease time spent managing user access and devices
Fully move to the cloud with integration to G Suite™, Microsoft Office 365™, AWS®, and other cloud technologies
Reduced overhead with no on-prem equipment, no software purchases, and no on-going maintenance
Show more +
JumpCloud reviews and ratings
Buyer sentiment
Users generally praise JumpCloud for its ease of use, strong security features, and flexible access controls, though some note pricing opacity and limited advanced enterprise features.
What buyers like
- Ease of use
- Security features
- Flexible access management
Common complaints
- Pricing transparency
- Limited enterprise process features
What users are saying
S
Sunil B
12/01/20
Best Directory as a service application
What do you like best? The way it can integrate different softwares at one place and the way user can sign into all the integrated application from ...
Read more
DR
David R
12/01/20
Secure remote users and devices from the cloud.
What do you like best? Cloud based, no on-prem hardware required. Great for small businesses and trials - first 10 users are free. ...
Read more
MF
Matt F
11/20/20
Even as a work in progress, they're head and shoulders above of the competition
What do you like best? JumpCloud provides a suite of tools and directory services to provide great remote support to our endpoints of every OS in ...
Read more
AP
Anthony P
11/19/20
Easy management with SSO option!!
What do you like best? We have a few users that log into multiple different Mac's and their password was always different. We use JumpCloud SSO to ...
Read more
CC
Craig C
11/19/20
JumpCloud Success for DAAS and Management
What do you like best? JumpCloud was very easy to set up and get started. The DAAS is as simple as adding users, no fuss at all. Adding agents to ...
Read more
TD
Tony D
11/19/20
JumpCloud is a complete SSO solution and AD Replacement
What do you like best? JumpCloud can be managed day-to-day from anywhere and by most people in the IT department. The interface is simple and the ...
Read more
- See if JumpCloud fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of JumpCloud?
API Access Management is a crucial feature that allows organizations to securely manage and control access to their APIs (Application Progra…
Access Request Management is a software feature that allows organizations to control and manage user access to various systems and applicati…
Account management is a crucial feature that is commonly found in software used for managing various types of accounts. This feature is spec…
Managers plan, coordinate, regulate, and lead operations that assure compliance with laws and standards through compliance management. It is…
Multi-factor authentication (MFA) is a security mechanism that verifies a user's identity for a login or other transaction by requiring mult…
Password management is a software feature that allows individuals or organizations to securely manage and store their login credentials for…
Passwordless login is a modern technological feature that allows users to access their accounts without the need for a password. This featur…
Role Management is a key feature that allows users to control and manage individual roles and their permissions within a software or applica…
Single sign-on (SSO) allows users to log in to various applications with a single set of credentials, making it safe and straightforward. It…
Social Sign On is a software feature that allows users to log in or sign up for an account using their existing social media credentials. Th…
User Activity Monitoring (UAM) is a software feature that allows organizations to monitor and track the activities of their users within the…
JumpCloud security and data handling
Key compliance certifications and security features for IT and security teams evaluating JumpCloud.
Certifications
Security features
Developer & data
Alternatives to JumpCloud
Why buyers keep looking beyond JumpCloud
Users may seek alternatives to JumpCloud due to budget constraints, as some organizations find the pricing structure challenging, especially for smaller businesses or startups with limited IT budgets.
Organizations experiencing rapid growth might require more customizable or scalable solutions that better fit their evolving needs, prompting them to explore alternatives that offer greater flexibility.
Companies with specific compliance requirements may look for alternatives that provide tailored features or integrations to meet industry standards, ensuring they remain compliant without additional complexities.
Users seeking enhanced customer support and training resources may consider alternatives that offer more comprehensive onboarding and ongoing assistance, improving user experience and satisfaction.
Some businesses may prefer alternatives that integrate more seamlessly with existing tools and platforms, enhancing productivity by minimizing disruptions during the implementation of new systems.
JumpCloud Support Options
Frequently Asked Questions About JumpCloud
Common questions buyers ask before choosing JumpCloud.
JumpCloud is a Identity and Access Management (IAM) Software. JumpCloud offers API Access Management, Passwordless Login, Social Sign On, Single Sign-On (SSO), User Activity Monitoring and many more functionalities.
JumpCloud is a strong fit if: You need a unified directory to manage user identities across multiple platforms.; You want robust security features like multi-factor authentication for remote workforces.. Consider alternatives if: Your organization requires advanced, process-heavy IAM features for large enterprises.; You need transparent, fixed pricing without engaging sales for details..
Buyers commonly note the following limitations of JumpCloud: Pricing details are not publicly available, requiring sales contact; May lack advanced enterprise process-heavy features for very large organizations; Limited information on integration with legacy on-premises systems.
Some top alternatives to JumpCloud includes Okta, Oracle Identity Management, SailPoint IdentityIQ, AWS IAM and Frontegg.
JumpCloud offers Free Trial, Subscription, Quotation Based pricing models
The starting price of JumpCloud is $2/User/Month when Billed Yearly
Ready to try it?
Get started with JumpCloud
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].