Journey Reviews in June 2026: User Ratings, Pros & Cons

"Loved using this for a variety of stakeholder-facing benefits"

What do you like best about Journey? Sharing different data types like videos and written content, in draggable and highly reusable steps has been awesome. What do you dislike about Journey? Perhaps the previous design of Journey, but I do like the interface, the analytics I receive via email, and the ability to generate links to journeys that are password-gated for confidential journeys. What problems is Journey solving and how is that benefiting you? Journey helps us with clear onboarding ...

"The best multi-purpose CX tool for marketing, sales and operations"

What do you like best about Journey? You want your prospects and customers to have the best experience, right? There is often so much specific content you need to share with them in order to educate them on the value of your product, answer questions, and help them get onboarded. But it can be so messy when sending just a bunch of links to this slidedeck, this video, this document... and you can't build a custom landing page on your site for every customer. So what do you do? Use Journey. ...

"love it, use it and recommend it!"

What do you like best about Journey? Ability to share multiple media collaterals in different format with one link What do you dislike about Journey? journey management dashboard can be improved. What problems is Journey solving and how is that benefiting you? ability to share sales, fundraissing, user onboarding collaterals in a single link, earlier we had to use drive links. Journey enables us to focus more on business and processes rather content management

"An excellent tool to keep prospects up-to-date at all times, and all in one place."

What do you like best about Journey? Super easy to use, prospects love that everything is in one place for easy reference, and very well designed. Also saves me a ton of time sending the same things multple times. What do you dislike about Journey? There is nothing I dislike about Journey. What problems is Journey solving and how is that benefiting you? Journey makes it easy for my prospects to access all the demo recordings, case studies, and other collateral I've shared with them in one ...

"I would recommend Journey to anyone in sales, client services and investor relations"

What do you like best about Journey? Journey allows me to easily host, send and edit sales collateral so I can interact and serve my clients efficiently and effectively What do you dislike about Journey? I have yet to find something I dislike about the platform, given my current needs What problems is Journey solving and how is that benefiting you? Journey allows me to easily store, send and manage client-facing and internal collateral with one simple link making my outreach more efficient ...

"Journey is a nice collaboration tool when dealing with multiple stakeholders"

What do you like best about Journey? tracking when someone opens and views pages What do you dislike about Journey? the difficulty is educating people where to go What problems is Journey solving and how is that benefiting you? communication and not having to look for documents in an email thread

"Journey is our Head of Sales"

What do you like best about Journey? Journey has been absolutely incredible for us. We have a product demo, and then we drive people who are looking for more information to our Journey video library. They can watch videos, and then click through to sign up for our product right there. It's such a powerful tool for us. What do you dislike about Journey? I honestly don't have anything to complain about. Reporting could be a bit more robust, but I expect that to improve over time. They ...

"Great product that has replaced docshare and hubspot"

What do you like best about Journey? tracking engagement, interface that allows to guide reader. clean simple user interface What do you dislike about Journey? More templates and designs would be an excellent addition! What problems is Journey solving and how is that benefiting you? Interacting with investors (e.g quarterly reports, diligence requests,) and outreach for new customers / users

"Cleanly walks users through process"

What do you like best about Journey? What I like best about Journey is the clarity of the steps in the process. What do you dislike about Journey? What I dislike the most is the lack of integrations with other apps. What problems is Journey solving and how is that benefiting you? The problems Journey is solving is simultaneously providing the entire process, at what stage users are currently, and clarity of action in the current step.

"This tool shortens sales cycles and helps you stay in control of the deal."

What do you like best about Journey? It's a one-stop shop for you and your prospects. I save time with a built-in library of our sales content and know exactly what content my POC and their team are reviewing. The notifications and insights help me track opens, which provide information about topics to cover on the next call. My sales cycles have been shorter, and I feel like I stay in control of my opportunities better. What do you dislike about Journey? Selfishly, I would love ...