Jotform Reviews in July 2026: User Ratings, Pros & Cons

Gone from Ineffective to Responsive Technical Support

UPDATE: JotForm has provided much clearer and faster response to issue. So feeling more supported and stars gone from x1 to x3. Between JotForm, SiteGround (hosting co) and Apple (email provider), there is still a problem with verification emails. Let's see if this can be resolved. And if experience continues to improve. It's taken 18 days for Technical Team and Developers to NOT be able to resolve issue of email verification. It has now gone to a team that has no idea of when they will ...

So easy to prgram

So easy to prgram , create and change forms.. step by step is so simple and fast

JotForm is not equipped to deliver the…

JotForm is not equipped to deliver the service levels required to retain any high volume corporate users. You will have service disruption without sufficient warning due to “limits” and no ability to restore service by upgrading online yourself. We were already on the highest package available online so to increase limits you have to go through support, and due to insufficient prior notification about forms being disabled (same day notice by email) we did not have sufficient time to act ...

use liveworksheets.com instead

use liveworksheets.com instead. It crashed and now won't let me in my account! I used to use it for work purposes and they totally let me down

WARNING: Jotform has no customer SLA

Jotform has no customer service level agreement and that is a HUGE red flag. Support is great for helping use the platform but if there are bugs, and there are a ton, good luck on getting the issue resolved. All you receive is "We are working on a solution as fast as possible" and "we apologize for the inconvenience". They won't give you any update. I have had a ticket open for a month on a bug that renders a major feature unusable. It is a feature they advertise. It has a huge impact on my ...

No phone support, billing nor customer service

No phone support, no customer service except via email, no live person to resolve a billing issue, no area whereby a customer can update a debit/credit card, etc. Absolutely a DEEP BLACK HOLE of a company. Not to be trusted !

Horrible customer service

Horrible customer service, spent 9 hours thus far with the "form" support, no live, no chat, no help. Just staple answers and when we send video they still won't acknowledge their system is not working. Essentially can't log in to fix a form for a day now. Instead belittle the users and say oh you are not doing this right or wrong, then tried to tell me I need to upgrade to enterprise - umm how if I can't log in, which is an absolute false statement on their part.

Jotforms are super easy to use

Jotforms are super easy to use, have great features and their customer support is quick and helpful. No matter which plan you are on, support is there for you. Well done!

That's amazing functionality

That's amazing functionality. The only one serious disadvantage I can say about is not fixing the code of the form. So when I finished with testing and feel assure everything works fine they once changed the code of the form to a buggy one so for a while customers experienced the issues. They should fix the code for the not changing forms to guarantee it stays correct and stable.

I have been using jotform for over a…

I have been using jotform for over a year for my business's online sales. The server goes down once a week. Their customer support is a joke. There is no phone support. You have to submit the ticket online wait for their response. You have to ask 3 to 5 time before they will take the issue seriously and forward the issue to the developer team. They keep pushing buggy updates and it breaks down the whole operations.