8.9
SpotScore
IRIS CRM Reviews in September 2026: User Ratings, Pros & Cons
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IRIS CRM Reviews & Ratings
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Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Knowledgeable support staff resolve issues quickly.
Easy to navigate, even for new users.
Includes lead management, ticketing, residuals reporting, and VoIP integration for ISOs and sales teams.
Customizable workflows, fields, and reports for specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 81-90 out of 93
AU
Anonymous User
11/06/20
"Customer Service Support Hands down the best!"
What do you like best about IRIS CRM? Whether it's a quick question or something a little more complex, IRIS always is there to respond whether via chat or phone. Luis is phenomenal when walking you through a solution step by step. He takes his time to ensure you have resolved your issue successfully. Luis helps to make IRIS a great CRM.
NV
Nathalie V
11/04/20
"GREAT CRM with amazing support!"
What do you like best about IRIS CRM? This CRM was really made with the Payments world in mind. The support we receive from the IRIS team as we work with the CRM is amazing!!!
NV
Nathalie V
11/04/20
"GREAT CRM with amazing support!"
What do you like best about IRIS CRM? This CRM was really made with the Payments world in mind. The support we receive from the IRIS team as we work with the CRM is amazing!!!
MK
Matt K
09/28/20
"A must have for CC processors"
What do you like best about IRIS CRM? The reporting is much cleaner and faster than any of the big name processors. What do you dislike about IRIS CRM?
MK
Matt K
09/28/20
"A must have for CC processors"
What do you like best about IRIS CRM? The reporting is much cleaner and faster than any of the big name processors. What do you dislike about IRIS CRM?
AC
Anthony C
07/29/20
"IRIS CRM - If you're an MSP/ISO and you haven't reached out to IRIS for a Demo yet, you should..."
What do you like best about IRIS CRM? Two things set them apart. 1) The quality of the product. 2) The quality of the individuals that support the product. What do you dislike about IRIS CRM?
AC
Anthony C
07/29/20
"IRIS CRM - If you're an MSP/ISO and you haven't reached out to IRIS for a Demo yet, you should..."
What do you like best about IRIS CRM? Two things set them apart. 1) The quality of the product. 2) The quality of the individuals that support the product. What do you dislike about IRIS CRM?
EB
Evan B
04/02/20
"Excellent Integrations to all of our Processors"
What do you like best about IRIS CRM? I like that it pulls in our reports from all of our different processors. I love that it integrates the boarding to our processors. I like that we can E-sign our contracts with with all of our processors and their partners. The ability to calculate residuals has saved us a ton of time.
AU
Anonymous User
05/21/19
"They have a good API"
What do you like best about IRIS CRM? You can integrate it with your website using their API, you can create leads, signature, many features to manage tabs and leads.
BA
Beverly A
05/09/19
"Efficient"
What do you like best about IRIS CRM? Tracking of email communication, contacts, deal flow, reporting, etc. What do you dislike about IRIS CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].