8.9
Spot Score
IRIS CRM Reviews in June 2026: User Ratings, Pros & Cons
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IRIS CRM Reviews & Ratings
Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 71-80 out of 93
MD
Marci D
02/25/21
"Amazing Processing CRM with Wonderful Support!"
What do you like best about IRIS CRM? This CRM is very customizable in just about every way. You can really make it fit exactly with your business What do you dislike about IRIS CRM?
MD
Marci D
02/25/21
"Amazing Processing CRM with Wonderful Support!"
What do you like best about IRIS CRM? This CRM is very customizable in just about every way. You can really make it fit exactly with your business What do you dislike about IRIS CRM?
LB
Liva B
01/27/21
"IRIS Customer Service is Excellent"
What do you like best about IRIS CRM? Mohamad has been incredibly helpful in all of my mapping issues and will jump on a meeting with me, share the screen to show me what is happening in the background as well as explaining "logic" formulas to me. The customer service at IRIS has always been great, if I ask a question one person does not know or specialize in, they will get me to the right specialist.
LB
Liva B
01/27/21
"IRIS Customer Service is Excellent"
What do you like best about IRIS CRM? Mohamad has been incredibly helpful in all of my mapping issues and will jump on a meeting with me, share the screen to show me what is happening in the background as well as explaining "logic" formulas to me. The customer service at IRIS has always been great, if I ask a question one person does not know or specialize in, they will get me to the right specialist.
AA
Ashley A
01/25/21
"A cloud-based incredible software."
What do you like best about IRIS CRM? IRIS CRM is a tool for business management and is a cloud-based solution. We recently switched from other software to this and we have no regret. Since we can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it. And we highly admire the quality of the people that are in its support team since they are highly responsive. Its reports contain many details and are quite cleaner ...
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JS
Jennifer S
12/11/20
"Seamless Integration"
What do you like best about IRIS CRM? We recently switched to the IRIS CRM from Salesforce and the migration was seamless plus we had top notch support every step of the way. As and administrator the back end setup and management is a breeze, very easy to learn, understand and customize. Our implementation manager Viktoriya has been awesome, we are loving the features available to us, the system is easy to use and navigate plus it is built for our industry. I have been most surprised with ...
Read more
JS
Jennifer S
12/11/20
"Seamless Integration"
What do you like best about IRIS CRM? We recently switched to the IRIS CRM from Salesforce and the migration was seamless plus we had top notch support every step of the way. As and administrator the back end setup and management is a breeze, very easy to learn, understand and customize. Our implementation manager Viktoriya has been awesome, we are loving the features available to us, the system is easy to use and navigate plus it is built for our industry. I have been most surprised with ...
Read more
BM
Ben M
11/16/20
"I am very happy with IRIS CRM"
What do you like best about IRIS CRM? While IRIS has exceptional functionality and integrations, I think that even more valuable to me is the level of customer service being top notch. Luis, Mohamad, Linda, David are all great to name a few.
BM
Ben M
11/16/20
"I am very happy with IRIS CRM"
What do you like best about IRIS CRM? While IRIS has exceptional functionality and integrations, I think that even more valuable to me is the level of customer service being top notch. Luis, Mohamad, Linda, David are all great to name a few.
AU
Anonymous User
11/06/20
"Customer Service Support Hands down the best!"
What do you like best about IRIS CRM? Whether it's a quick question or something a little more complex, IRIS always is there to respond whether via chat or phone. Luis is phenomenal when walking you through a solution step by step. He takes his time to ensure you have resolved your issue successfully. Luis helps to make IRIS a great CRM.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].