8.9
Spot Score
IRIS CRM Reviews in June 2026: User Ratings, Pros & Cons
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IRIS CRM Reviews & Ratings
Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 91-93 out of 93
CM
Christy M
07/30/18
"Perfect for Merchant Services "
What do you like best about IRIS CRM? This CRM is customized for the business model What do you dislike about IRIS CRM?
CW
Chelsea W
05/29/18
"We switched for a reason"
What do you like best about IRIS CRM? We love that Iris is always changing. They have a strong focus in our industry and you can actually reach out to them and they will actually implement some of your ideas.
CL
Cortney L
05/01/18
"IRIS CRM"
What do you like best about IRIS CRM? I liked that the basics to looking up information and inputting data was very easy. What do you dislike about IRIS CRM?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].