8.9
Spot Score
IRIS CRM Reviews in June 2026: User Ratings, Pros & Cons
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IRIS CRM Reviews & Ratings
Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Exceptional customer service with knowledgeable and responsive support staff, ensuring quick resolutions.
User-friendly and intuitive interface, making it easy to navigate and use, especially for new users.
Comprehensive features like lead management, ticketing, residuals reporting, and VoIP integration, streamlining workflows for ISOs and sales teams.
Highly customizable, allowing users to tailor workflows, fields, and reports to meet specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 41-50 out of 93
RS
Ryan S
02/21/23
"Very good CRM for a merchant services provider."
What do you like best about IRIS CRM? It is fairly easy to use. You can locate all of the relevant information in a quick manner that allows great service to be provided to the customer.
BD
Brian D
02/21/23
"The staff is helpful and responsive"
What do you like best about IRIS CRM? It integrates with FISERV to board our MPAs. What do you dislike about IRIS CRM?
JK
Jared K
02/21/23
"IRIS Review"
What do you like best about IRIS CRM? How it is a one-stop shop for many parts of our business. What do you dislike about IRIS CRM?
CB
Carlos B
02/21/23
"Using Iris has been very convenient and has simplified keeping track of follow ups"
What do you like best about IRIS CRM? User friendly and the automatization of tasks What do you dislike about IRIS CRM?
KS
Katy S
02/21/23
"IRIS CRM Review"
What do you like best about IRIS CRM? I like that IRIS is tailored to the payments industry What do you dislike about IRIS CRM?
AB
Alexa B
02/21/23
"Love IRIS!"
What do you like best about IRIS CRM? Notes/Keeping Tickets Organized I also love being able to separate leads What do you dislike about IRIS CRM?
MR
Mike R
02/21/23
"Freedom Merchants recommends IRIS CRM"
What do you like best about IRIS CRM? IRIS CRM is extremely flexible. You can create the fields you need on the fly. Their customer service is very responsive and you can expect a response the same business day.
VF
Victoria F
02/21/23
"All in One CRM"
What do you like best about IRIS CRM? IRIS, to me, is an all-in-one CRM. We are able to accomplish all of our business needs in one place - from sales to deployment, IRIS has us covered.
KC
Kim-Marie C
02/21/23
"Luis Feliz - Exceptional Support"
What do you like best about IRIS CRM? Luis provided exceptional support for my issue. He was very quick with his responses and thorough. What do you dislike about IRIS CRM?
RS
Regilyn S
02/21/23
"Very Convenient"
What do you like best about IRIS CRM? The Features. Adding the leads, calls and SMS. What do you dislike about IRIS CRM?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].