8.9
SpotScore
IRIS CRM Reviews in September 2026: User Ratings, Pros & Cons
Streamline your CRM and supercharge your productivity.
Add to compare
IRIS CRM Reviews & Ratings
Are you using IRIS CRM?
Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Knowledgeable support staff resolve issues quickly.
Easy to navigate, even for new users.
Includes lead management, ticketing, residuals reporting, and VoIP integration for ISOs and sales teams.
Customizable workflows, fields, and reports for specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
Filter results
Sort by :
Showing 51-60 out of 93
JR
John R
02/09/23
"IRIS Review"
What do you like best about IRIS CRM? The IRIS team is always ready to assist at a moment's notice. We also enjoy using the API to processors and residual features.
EE
Elisa E. H
11/15/22
"CRM for ISO Merchant Servises"
What do you like best about IRIS CRM? Perfect for merchant service providers. Great variety of integrations. Very good for residual reports by processors. What do you dislike about IRIS CRM?
AU
Anonymous User
07/21/22
"IRIS CRM"
What do you like best about IRIS CRM? User friendly, supports Integration to other systems, Helps in fast processing when compared to other CRM's What do you dislike about IRIS CRM?
AS
Angela S
04/20/22
"IRIS Residual Management"
What do you like best about IRIS CRM? We implemented IRIS for the residual management tools. Implementation was quick and easy and the team was very helpful.
AU
Anonymous User
01/06/22
"Wide Breadth of Functionality"
What do you like best about IRIS CRM? A very wide variety of features including: 1) API connection to Processors.
TJ
Tianah J
08/31/21
"What a wonderful company!"
What do you like best about IRIS CRM? Our company uses IRIS for our day-to-day sales and lead generation. From the very beginning, the IRIS team dedicated full support to making sure our CRM was functioning properly, efficiently and to the best of our business standards. From the onboard process and on, Viktoryia and her team answered every question, got our customized features enabled and advocated on our behalf with outside processes to make work flow and reporting seamless. The IRIS app ...
Read more
TT
Taz T
08/30/21
"Great CRM for the fintech space, love the continuous improvements and service."
What do you like best about IRIS CRM? Integration of applications with FIS, user-friendly. What do you dislike about IRIS CRM?
AU
Anonymous User
06/22/21
"Life is much easier with IRIS to manage residuals."
What do you like best about IRIS CRM? Customer service from lead Tech Mohammad was essential to getting this up and running. What do you dislike about IRIS CRM?
SW
Sarah W
06/20/21
"Business management system."
What do you like best about IRIS CRM? It is specially designed to serve customers in the payment processing industry. It provides various useful features such as merchant onboarding, integrated outlook, residual income calculation, and many more. Also, it provides processor independent reporting to enhance growth and productivity. With the help of IRIS CRM, you can easily handle important functions of your business and job. The capability of integration is great. It integrates seamlessly ...
Read more
AU
Anonymous User
05/23/21
"Great Support"
What do you like best about IRIS CRM? Excellent Support! As always Mohamad goes above and beyond to ensure we understand the different tempates related to commission reports and is alwyas willing to provide any training needed.
Free vendor scorecard
Evaluate IRIS CRM objectively with the CRM software scorecard
A weighted CRM software vendor scorecard to score IRIS CRM against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].