8.9
SpotScore
IRIS CRM Reviews in September 2026: User Ratings, Pros & Cons
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IRIS CRM Reviews & Ratings
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Spotsaas Editor’s POV
IRIS CRM stands out as a versatile and comprehensive solution tailored for the payments industry, earning high praise from users for its functionality, user-friendly interface, and robust set of features. Its ability to centralize workflows—ranging from lead management and reporting to onboarding and residual calculations—makes it an invaluable tool for ISOs and ...Read more
IRIS CRM pros and cons
Knowledgeable support staff resolve issues quickly.
Easy to navigate, even for new users.
Includes lead management, ticketing, residuals reporting, and VoIP integration for ISOs and sales teams.
Customizable workflows, fields, and reports for specific business needs.
Some users find the system's layout (especially in earlier versions) cramped, with information packed too closely together.
Steep learning curve for new users due to the abundance of features and functionalities.
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Showing 31-40 out of 93
FL
frank l
05/11/23
"Review"
What do you like best about IRIS CRM? Have a lot of features, also have direct integration with the processors What do you dislike about IRIS CRM?
NP
Natasha P
05/11/23
"We love IRIS!"
What do you like best about IRIS CRM? the only CRM that works for our payments industry What do you dislike about IRIS CRM?
FL
frank l
05/11/23
"Review"
What do you like best about IRIS CRM? Have a lot of features, also have direct integration with the processors What do you dislike about IRIS CRM?
NP
Natasha P
05/11/23
"We love IRIS!"
What do you like best about IRIS CRM? the only CRM that works for our payments industry What do you dislike about IRIS CRM?
MG
Michael G
02/23/23
"Best CRM"
What do you like best about IRIS CRM? The auto opening of new windows to stay organized. What do you dislike about IRIS CRM?
AA
Asad A
02/22/23
"An extremely comprehensive CRM for ISOs that simplifies many processes albeit with a few hiccups."
What do you like best about IRIS CRM? What I like about IRIS is how it puts the many features required to be a functional ISO into one space. This, along with the fact that many parts are buildable by the ISO, such as the lead cards, tickets, how tickets work, etc, makes it extremely useful for reporting, handling data, and managing customer relations. Being able to change things up as users share their experiences is very nice.
JP
Jennifer P
02/22/23
"CRM for the Payments Industry"
What do you like best about IRIS CRM? Residual calculations will cut the amount of time it takes to calculate them on your own by half. The application process with e-signature is a fantastic tool for sales people who are out in the field trying to get apps signed.
AR
Alan R
02/22/23
"Easy to use on the web and to extend using api"
What do you like best about IRIS CRM? The easy to use api that lets us do a lot of work automatically. Plus the interface on the web is intuitive and simple to use.
MM
Mike M
02/22/23
"Review of IRIS"
What do you like best about IRIS CRM? I like how compatible it is with both mobile, and computer. IT is super easy to use and functions the way that i need to on a daily basis! The input is easy on leads!
GT
Greg T
02/21/23
"CRM tool for credit card iso"
What do you like best about IRIS CRM? Organization of leads & follow up. Also texting from the CRM What do you dislike about IRIS CRM?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].