Intercom Reviews in July 2026: User Ratings, Pros & Cons

"It's so fun to be on the other end of a chat widget"

What do you like best about Intercom? Intercom is one of the most intuitive software I've had the pleasure of using. It took a few days to get under my belt, and just a few more days to feel like I mastered it. The worst part is that there's probably so much I didn't know about! I always loved writing in to other company's chat support and having that as the primary form of discussion. However! being on the other end is equally as fun and results in being able to delight our customers even ...

"Company software"

What do you like best about Intercom? Easy office space software to use and access message sharing with workers and clients. What do you dislike about Intercom?

"Organized platform"

What do you like best about Intercom? The different inboxes so that the business is organized by departments What do you dislike about Intercom?

"Intercom is exactly what we're looking for in an affordable onboarding tool."

What do you like best about Intercom? The reps from intercom feel very helpful and knowledgeable when I have specific questions catering to our use case. What do you dislike about Intercom?

"Product tours is a great tool, but has lots of bugs"

What do you like best about Intercom? You can create customer segmentation for targeted messaging based on browser language, country, logins etc, which is great when creating nurturing workflows. The custom bot feature is very helpful for lead generation.

"Easy to connect with customers but with issues"

What do you like best about Intercom? A customer can send a quick message to the support team through our sites UI rather than hunt around for emails/phone numbers.

"Intuitive, Modern, Powerful behind the scenes"

What do you like best about Intercom? The user interface and my overall experience with the product. It really feels like someone thought it through when they decided where to place every button.

"The best solution for user segmentation and customer support."

What do you like best about Intercom? Segmentation and filtering capabilities - you can use as many filters as you want to segment your users in the way you want. It is very useful to further use these segments when sending mailings through bots or other campaigns. Automatic bots that are triggered by a button in your application (or on your website) are also very useful - you don't need to involve developers in order to set up some functionality.

"Awesome and easy to maneuver through"

What do you like best about Intercom? Ability to chat with all our Practices/users What do you dislike about Intercom?

"Really helpful tools for CX support"

What do you like best about Intercom? Intercom lets our team delegate and prioritize incoming support tickets very easily, and its integration of incoming emails and live chat bots into one inbox is invaluable given our multiple support funnels. Its notes feature also allows for internal communication and tracking as we help customers.