Intercom Reviews in June 2025: User Ratings, Pros & Cons

"Very cool tool"

What do you like best about Intercom? How I can implement all kind of cool stuff on my own platform, without involving the Dev team What do you dislike about Intercom?

"Simple and effective way to manage customer experience"

What do you like best about Intercom? It allwos for seamless conversatoin with clients, without the need for them to chase us. What do you dislike about Intercom?

"Intuitive Ticket managing"

What do you like best about Intercom? I like that you can have messages sent to an email forwarded to intercom for easy ticket management. I love that you can write notes in the tickets and use gifs in the notes as well - this is great for having fun with the team while collaborating to resolve a ticket.

"Pros and cons of using intercom"

What do you like best about Intercom? The ease of adaptability, the new feaures like AI interegation, easy to interact with costumers and also provide support. Have been using intercom for 1 year now and the exprience has been amzing so far and with new features coming up it is the best.

"Pressured but I encountered new more issue."

What do you like best about Intercom? Intercom allowed us to create a new macro to make it easier for us to respond within the allotted time that they gave us. What do you dislike about Intercom?

"It´s a great way to have email and chat conversations in the same app"

What do you like best about Intercom? Intercom is very easy to use and it helps a lot that you can change a sentence to more friendly, and the person who reads your messege will have a better experience interacting with you.

"A pleasant surprise for my Customer Support Agent Role"

What do you like best about Intercom? I like the simple UI that makes Intercom immediately approachable and familiar like a typical social media chat. This helped me immediately to be integrated and onboarded with my new team. I use it for most of my day for my Customer Support duties and I now started to explore and learn new features such as automations.

"Great Application for Business Purposes"

What do you like best about Intercom? What I like best about intercom is that you can customize and make your own makro for the convenenience of creating an email response. This helps us a lot in terms of sending responses.

"Easy to use, so many great features"

What do you like best about Intercom? I love the bot reply and the saved messages. I also love that i can assign messages to coworkers very easily. If a coworker needs assistance with a message i can easily access their inbox and help them rather than going back and forth. I enjoy the round robin because no one gets flooded with messages.

"Intercom has an excellent display, has very good ad on features, easy to use and very reliable."

What do you like best about Intercom? It now has the ability to predict your "opening" for every message. It also has a great shortcut to add articles and macros, it's straightforward to use especially when adding hyperlinks and pictures.