9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 71-80 out of 2496
AU
Anonymous User
10/30/23
"Take charge of your customer service management for good!"
What do you like best about Intercom? Intercom has completly changed the way I communicate with customers. Through their chat and ticketing systems, I am able to help hundredes of customers at the same time while staying organized and ensuring I am providing the highest level of customer services. With features like notes and the ability to tag other people in to view the current chats has allowed me and my team to go beyond their comfort zone to ensure we are providing excellent service. ...
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TG
Tintin G
10/29/23
"Intercom is the Best Tool for Customer Service"
What do you like best about Intercom? I love how it makes things easier for me. I can be able to instantly use the macro to respond to common queries. I love how it organises our work, being able to make comments and notes on a ticket, can snooze a ticket, and now trying out new features such as the side coversations which is so amazing! Making work a lot easier!!! I love how it makes emails look like chats which is very easy on the eyes. I also love the AI feature! That is sooo cool! Saves ...
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JM
Josephine M
10/26/23
"Easy access to Intercom"
What do you like best about Intercom? There is an AI feature that is very useful when responding to the customers especially we are in a Business field. What do you dislike about Intercom?
CH
Carl H
10/26/23
"Great for Support and Getting Feedback"
What do you like best about Intercom? Nice UI. Probably the easiest platform to get started on. Their support is better than most every other company anywhere.
AU
Anonymous User
10/25/23
"Awesome tool to keep track of customer touchpoints"
What do you like best about Intercom? The functionalities, simplistic design and feature loaded application is all that is required for a perfect support team What do you dislike about Intercom?
AU
Anonymous User
10/24/23
"It is OK, but a lot of functions have flaws"
What do you like best about Intercom? The chat function is fantastic. It is working just fine. Thanks to the rules, I created workflows between two Success and Sales teams.
AU
Anonymous User
10/23/23
"I recommend Intercom to a friend or colleague."
What do you like best about Intercom? I like that Intercom is an all-in-one customer messaging platform that allows me to communicate with customers in a variety of ways. It makes it easy to manage customer conversations, segment customers, and keep track of customer engagement. It also has powerful analytics and reporting tools that help me understand how customers are interacting with our product or service.
KM
Karen M
10/21/23
"The Future of All Companies."
What do you like best about Intercom? The things I appreciate the most about Intercom are its ease of use, ease of integration, frequency use, ease of implementation, and the unique features it offers compared to its competitors.
XM
Xavier M
10/19/23
"Intercom is a very simple and effortless live chat system."
What do you like best about Intercom? How it geo-targets the leads, and assigns them to the correct team members. It is simple to use. What do you dislike about Intercom?
BP
Bojan P
10/19/23
"great solution"
What do you like best about Intercom? simple to use Number of Features
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
