9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 51-60 out of 2496
AU
Anonymous User
11/28/23
"Intercom has been great for our company"
What do you like best about Intercom? I think Finn AI and Articles have truly helped my business. What do you dislike about Intercom?
AN
Anjum N
11/28/23
"Its really helping us deliver excellent service to our customers in a very cost efficient manner"
What do you like best about Intercom? It offers a very wide range of integrations that has helped us plug it into all of our products with minimal effort What do you dislike about Intercom?
AU
Anonymous User
11/28/23
"Very inspirational event"
What do you like best about Intercom? I like how fast the new features are coming out and how the features are ahead of us - as in they come live before we even think of them.
AU
Anonymous User
11/28/23
"Vital for our customer support"
What do you like best about Intercom? The interface is very good. Very intuitive What do you dislike about Intercom?
EG
Emiliano G
11/28/23
"Always Having Problems"
What do you like best about Intercom? Great Design: Super user-friendly and really encourages users to use and receive support frequently Easy To Implement: Just some light code.
AU
Anonymous User
11/27/23
"Nice experience"
What do you like best about Intercom? Fin Chatbot is very intersting for automatize clients answering What do you dislike about Intercom?
IE
iVisa E
11/24/23
"Great platform!"
What do you like best about Intercom? I believe it is a very efficient and friendly tool to use. The interface is quick and clear. What do you dislike about Intercom?
OK
Oleg K
11/23/23
"Great Cutomer Support and engagement platform with AI chatbot"
What do you like best about Intercom? User Segmentations, Help Center, and engagement features What do you dislike about Intercom?
LB
Leanna B
11/21/23
"Intercom online chat service to assist customers and partners."
What do you like best about Intercom? I like the ease of use with Intercom. I also like the ability to see what the customer has been reviewing and/or accessing from our website. If the customer is working on a quote, I can access the same page they are looking at from the "Recent Page View" section of intercom. Intercom is also integrated with our ticketing system, so I can create a follow up case in Intercom and it automatically assigns to my cases within our ticketing system.
KT
Krystal T
11/17/23
"Seven years of seamless support with Intercom as our team's backbone"
What do you like best about Intercom? Over the years, Intercom has become our primary tool to service our customers, mixing chat, email support, and now a brilliant AI. Their constant innovation feels like having a tech-savvy buddy in our corner, making customer service incredibly painless for our team. It's been an uncomplicated tool to train new users on, and just as easy to scale as our team has grown over the years. I also appreciate that their team is always a quick message away if we ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
