9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 51-60 out of 2496
AU
Anonymous User
11/28/23
"Makes working in inboxes more fun!"
What do you like best about Intercom? My team uses Intercom everyday as it’s our main working tool. Most inbox funcionalities are very intuitive (you don’t need to go through a long maual to learn them) , it’s a fun tool for the team to be working with every day, the use of notes keeps us engaged. I love how Intercom keeps improving its products and offers learning academy and webinars. The support is great!
AN
Anjum N
11/28/23
"Its really helping us deliver excellent service to our customers in a very cost efficient manner"
What do you like best about Intercom? It offers a very wide range of integrations that has helped us plug it into all of our products with minimal effort What do you dislike about Intercom?
AU
Anonymous User
11/28/23
"Intercom has been great for our company"
What do you like best about Intercom? I think Finn AI and Articles have truly helped my business. What do you dislike about Intercom?
AU
Anonymous User
11/28/23
"It was really explanatory and insightful"
What do you like best about Intercom? There is a lot of functionality that goes beyond a chatbot, the session we had was really eye-opening for some of the additional features Intercom provides that we can integrate on our tools and services
AU
Anonymous User
11/28/23
"Moved away from Teams for resolving queries"
What do you like best about Intercom? Custom answers, Fin & Workflows and customer service What do you dislike about Intercom?
AU
Anonymous User
11/27/23
"Nice experience"
What do you like best about Intercom? Fin Chatbot is very intersting for automatize clients answering What do you dislike about Intercom?
IE
iVisa E
11/24/23
"Great platform!"
What do you like best about Intercom? I believe it is a very efficient and friendly tool to use. The interface is quick and clear. What do you dislike about Intercom?
OK
Oleg K
11/23/23
"Great Cutomer Support and engagement platform with AI chatbot"
What do you like best about Intercom? User Segmentations, Help Center, and engagement features What do you dislike about Intercom?
LB
Leanna B
11/21/23
"Intercom online chat service to assist customers and partners."
What do you like best about Intercom? I like the ease of use with Intercom. I also like the ability to see what the customer has been reviewing and/or accessing from our website. If the customer is working on a quote, I can access the same page they are looking at from the "Recent Page View" section of intercom. Intercom is also integrated with our ticketing system, so I can create a follow up case in Intercom and it automatically assigns to my cases within our ticketing system.
AU
Anonymous User
11/17/23
"Very cool tool"
What do you like best about Intercom? How I can implement all kind of cool stuff on my own platform, without involving the Dev team What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].