9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 641-650 out of 2496
AM
Aleksandrs M
08/04/22
"Great app for chats"
What do you like best about Intercom? I like the design, speed and ease of use. What do you dislike about Intercom?
EO
Eduardo O
08/04/22
"Full of features and fun to use"
What do you like best about Intercom? I love the dark mode they have. A lot of websites need to really push this out, it's easier on your eyes. I also love that they are constantly improving the platform with new features. Their latest update is the best I've seen and interacted with. Being able to navigate chats is a lot easier with keyboard shortcuts.
MM
Milan M. M
08/04/22
"Must have tool for lead gen and customer support"
What do you like best about Intercom? It is feature-rich but also simple to use (once you master it). What do you dislike about Intercom?
EB
Erynn B
08/04/22
"Awesome product, but is very complex with super lightweight support"
What do you like best about Intercom? Our company uses Intercom for most of its products, but I primarily use it to build automated messages for our customers including onboarding, re-engagement, webinars and new feature releases.
AU
Anonymous User
08/04/22
"Does most of the things we need"
What do you like best about Intercom? Intercom has made it easy for either our support team to manage our company's support queue, including tracking long-term problems. With the recent updates the platform itself seems to run MUCH faster.
AU
Anonymous User
08/03/22
"Helpful and easy to use"
What do you like best about Intercom? How accessible help articles and videos are now for our clients within our software. What do you dislike about Intercom?
BD
Bruno D
08/01/22
"Muito prática e fácil."
What do you like best about Intercom? Pracidade e facilidade. Construimos nossos fluxos bem rapido e conseguimos melhorar alguns pontos que não tinhamos em outra ferramenta.Variedade e também autonomia pra fazer qualquer coisa.
LR
Laura Resende Gatti da S
07/28/22
"Muito bom e tem muitas funcionalidades imbutidas."
What do you like best about Intercom? Visual agradável e limpo, comunicação fácil e possibilidade de integrar outros apps. What do you dislike about Intercom?
AJ
Arnav J
07/28/22
"Makes customer support fun!"
What do you like best about Intercom? I love how intercom let's me use shortcuts to effectively manage ongoing tickets - while also engaging with them through GIFs to make the conversation more human :)
AR
Arnold R
07/28/22
"Great Customer Support platform"
What do you like best about Intercom? Agile and Well structured. Intercom allows me to communicate and save my macros to keep up with several customers at once
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].