9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 631-640 out of 2496
SD
Samuel d
08/08/22
"A powerful and intuitive tool to provide excellent customer support"
What do you like best about Intercom? I think Intercom's strongest point is the fact that it is very intuitive to use while not skipping on bolstering us users with a collection of various tools to make navigating and writing messages much easier. I personally also love its side features - the data from Reports has been core to our support team since the beginning, enabling us to share feedback with the team with the numbers to show and the Articles feature makes it easy to manage a FAQs page
AU
Anonymous User
08/08/22
"Work In Progress"
What do you like best about Intercom? I super love the new features and focus on keystrokes. The Intercom team is looking to make the UI better and it shows. The accessibility has upped the anty quite a bit. The new version update brought Intercom out of the stone age.
AU
Anonymous User
08/08/22
"Mostly good, missing some company-friendly features."
What do you like best about Intercom? It's easy and straightforward to use from the perspective of someone that handles tickets. What do you dislike about Intercom?
AU
Anonymous User
08/08/22
"Modern customer service chat"
What do you like best about Intercom? Being able to keep track of client history, seeing the salesforce information integrated on the side bar, ease of use with macros and creating help center articles.
AU
Anonymous User
08/08/22
"Quality service"
What do you like best about Intercom? Easy to use interface, helpful key shortcuts What do you dislike about Intercom?
CT
Carl T
08/07/22
"Classic & reliable chat experience."
What do you like best about Intercom? What I like most is the ability to create my own macro responses. This helps when supporting multiple incoming chats with common questions, and doing so quickly!
AU
Anonymous User
08/07/22
"Intercom is user friendly and intuitive"
What do you like best about Intercom? Conversation dashboard is helpful and easy to manage What do you dislike about Intercom?
AU
Anonymous User
08/07/22
"Intercom is user friendly and intuitive"
What do you like best about Intercom? Conversation dashboard is helpful and easy to manage What do you dislike about Intercom?
KN
Kasey N
08/05/22
"Great with reports!"
What do you like best about Intercom? All-in-one - chat, email support. And the reports are very useful. What do you dislike about Intercom?
MM
Milan M. M
08/04/22
"Must have tool for lead gen and customer support"
What do you like best about Intercom? It is feature-rich but also simple to use (once you master it). What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].