9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 651-660 out of 2496
AR
Arnold R
07/28/22
"Great Customer Support platform"
What do you like best about Intercom? Agile and Well structured. Intercom allows me to communicate and save my macros to keep up with several customers at once
LR
Laura Resende Gatti da S
07/28/22
"Muito bom e tem muitas funcionalidades imbutidas."
What do you like best about Intercom? Visual agradável e limpo, comunicação fácil e possibilidade de integrar outros apps. What do you dislike about Intercom?
AJ
Arnav J
07/28/22
"Makes customer support fun!"
What do you like best about Intercom? I love how intercom let's me use shortcuts to effectively manage ongoing tickets - while also engaging with them through GIFs to make the conversation more human :)
DM
Danielle M
07/28/22
"Great but not perfect!"
What do you like best about Intercom? I love the layout as a customer using Intercom. It's user friendly and easy to master for our client services goals. What do you dislike about Intercom?
HB
Hana B
07/26/22
"generally it works well for customers, we've had some trouble getting new colleagues set up properly"
What do you like best about Intercom? get an email and message through app on phone What do you dislike about Intercom?
AU
Anonymous User
07/26/22
"User friendly and customizable"
What do you like best about Intercom? Macros are helpful when we have repeat questions from customers and I can easily reference a pre-written message. What do you dislike about Intercom?
SZ
Shayan Z
07/25/22
"perfect live chat for customer support"
What do you like best about Intercom? User friendly and easy to use, it is one of the best things. What do you dislike about Intercom?
VB
Vignesh B
07/25/22
"Customer Service, Sorted."
What do you like best about Intercom? They have enough features that are required by any business that runs a Customer service team. Features, namely, Csat- survey, Emails, chats, Tags, and Integrations if you need third-party products you already use.
AU
Anonymous User
07/25/22
"It's the best customer service platform out there, It's fast and easy to use and has amazing UI,"
What do you like best about Intercom? It not only cares about the customers that the client will have but also cares about the clients. Another best thing is that they regularly push new features almost every two weeks.
AU
Anonymous User
07/25/22
"Easy to use, takes time to learn"
What do you like best about Intercom? I appreciate the ability to search old conversations from the same customer or from a keyword. This makes it easier to find any previous solutions if a customer's issue has happened before. Macros and articles are also helpful in this regard.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].