9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 611-620 out of 2496
AU
Anonymous User
08/15/22
"Easy to use and customize"
What do you like best about Intercom? Easy to sort the work in priorities and help our customers in the fastest way What do you dislike about Intercom?
LC
Laís C
08/15/22
"A modern CRM"
What do you like best about Intercom? Intercom is always developing new features, based on the users feedback. Also, the Bots are very helpful to Qualify the type of data we are receiving in our customer support; and the best part is it is included in the plan - you don't need to pay a lot of extra money to have this feature. And they are always improving this feature.
AU
Anonymous User
08/15/22
"All-in-one service to stay in touch and provide the best experience possible to your customers'"
What do you like best about Intercom? Intercom has all the tools necessary that my company needed to help our customers'. including the chat (including scheduled messages) and interactive product tours. Although, there are so many more features to review and enjoy.
AU
Anonymous User
08/15/22
"Intercom Review"
What do you like best about Intercom? I think the current best thing right now are some of the new command shortcuts, and I really appreciate the new night mode!
JG
Joost G
08/15/22
"Very easy to use, but with lot's of possibilities"
What do you like best about Intercom? The basics are easy. But you can make it as big as you like and deem fit your company What do you dislike about Intercom?
NB
Noam B
08/14/22
"An honestly great experience"
What do you like best about Intercom? It seems like for every possible thing I could need, Intercom has a solution. The team (both live onboarding calls and through chat) is great and helps whenever possible.
KN
Kevin N
08/13/22
"Technology first SaaS support"
What do you like best about Intercom? Using a chat-first support process allows us so many favorable variables: - visibility into user data of who is we are talking to
RM
Rutvik M
08/13/22
"Best, but can improve support time"
What do you like best about Intercom? So everything is fine, and the new inbox seat is fast What do you dislike about Intercom?
AU
Anonymous User
08/12/22
"I like intercom, I like the use and the new layout, but I would like to have more tools"
What do you like best about Intercom? I liked the new layout, I believe it became more simplified to agile What do you dislike about Intercom?
AU
Anonymous User
08/11/22
"Extremely useful and super easy to navigate."
What do you like best about Intercom? All my correspondences are open and ready to communicate at any given time. What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].