9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 551-560 out of 2496
AU
Anonymous User
09/28/22
"Intuitive and effective"
What do you like best about Intercom? The ease of use. You don't require someone to sit down and teach you everything because it's all laid out very intuitively. What do you dislike about Intercom?
AU
Anonymous User
09/24/22
"Awful subscription management"
What do you like best about Intercom? Intercom Chat is great and the slack integration is very helpful for keeping others aware of conversations without sending lots of notifications after the chat is initiliased.
AU
Anonymous User
09/22/22
"nice platform but sometimes it's hard to use"
What do you like best about Intercom? i Really love the ui and interface, the platform is easy to use after 30 min of using. The onboarding is intuitive, so everything seems quite easy and clear for a newcomer.
BP
Biswajit P
09/22/22
"Intercom helped me in managing the chats and automate the replies to user to improve user experience"
What do you like best about Intercom? The automation with Intercom is really great. The analytics really helped me to track my Team's performance on a daily basis.
AU
Anonymous User
09/20/22
"Love Intercom especially the support!"
What do you like best about Intercom? The support team has been with me the whole way through, Email change bugs being fixed they really are there for you 24/7. They also have gotten back to me every time I asked for anything quickly
AU
Anonymous User
09/20/22
"Pay to play, but it's got all the features you could need"
What do you like best about Intercom? You can pick your access level and the features you need. But, of course, there is always something the next tier up you'll find you require as you grow and develop. That being said, the integrations and features available can't be beaten. The service has been overall reliable with little downtime, and fairly short stints when there are outages.
IM
Ian M
09/12/22
"Intercom is a great Customer Support tool"
What do you like best about Intercom? Intercom's new inbox is great and we have seen a huge increase in our support team's speed by using it. The platform is overall easy to use and integrates well with our tech stack.
OH
Orkhan H
09/12/22
"Amazing tool to accomplish your support desire"
What do you like best about Intercom? Working together with team members is just amazing. What do you dislike about Intercom?
RM
Rebecca M
09/11/22
"Very user-friendly but run into roadblocks frequently and not liking some recent changes"
What do you like best about Intercom? Feels fun to use, I like seeing users typing, adding notes, easily inserting articles, inbox rules (even though you need to upgrade), custom bots (even though it's not working correctly now) , banners, posts, chats, lots of great features!
AU
Anonymous User
09/08/22
"Intercom is great"
What do you like best about Intercom? Easy to use, nice UI, flexible, good integrations What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].