9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 541-550 out of 2496
RK
Rogério K
10/17/22
"Tem sido uma experiência bem legal com o Intercom, o suporte é bem presente"
What do you like best about Intercom? É fácil de usar e configurar, apresenta recursos interessantes como macros, tags, bots e permite automações que precisamos no dia a dia
DM
Daniel M
10/17/22
"Customer Supports view on Intercom"
What do you like best about Intercom? With all the integrations and features, it makes customer support life much much easier. What do you dislike about Intercom?
RF
Ricardo F
10/17/22
"Perfect program"
What do you like best about Intercom? The ease that the program works, facilitates the job very well. What do you dislike about Intercom?
MA
Maria A
10/17/22
"The most efficient platform to maintain contact with customers"
What do you like best about Intercom? What I like most about Intercom is the effectiveness of the information between the client and the representative. The synchronization with third-party applications such as SalesForce or Jira, and of course the visualization is becoming cleaner and easier to use every time.
VP
Vishwas P
10/16/22
"The best Chat experience application"
What do you like best about Intercom? It's quite easy to use and very interactive for both us and our users. There is are a lot of options and customisations. What do you dislike about Intercom?
SV
Sahil V
10/10/22
"Intercom platform is super friendly and easy to use"
What do you like best about Intercom? The UI is super friendly and easy to understand. The features are quite interesting.
MW
Maxwell W
10/06/22
"Extremely easy and functional to use chat."
What do you like best about Intercom? Allows us to respond to clients quickly and efficiently. Servers are great as well, hardly ever experience any downtime issues and the few times there are some, it is fixed quickly.
KK
Kalev K
09/30/22
"They see customers only as $$$. No flexibility, hidden fees, forcing features you don't need."
What do you like best about Intercom? The product functionality is ok, but the way their sales and support is scamming customers is just insane and not proper for a 21st century modern company. It's more like a mafia organization.
AU
Anonymous User
09/29/22
"Good experience for customers & our team"
What do you like best about Intercom? Intercom is easy to use and it helps us better connect with our customers. What do you dislike about Intercom?
CS
Chase S
09/29/22
"Why Empathy-Driven Support Makes Sense"
What do you like best about Intercom? Gone are the days of ticket-based user interaction and support! Intercom has given our team a platform to pivot away from impersonal support to empathy-driven conversations. Our time with users is more prompt, poignant, and fruitful than ever! The real-time chat Inbox feature gives users a direct line to our team, but also allows us to preemptively assist before the user realizes there is a problem.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].