9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 561-570 out of 2496
JD
Jake D
09/08/22
"Such a great way to speak to customers whilst staying organised and managing workloads 5*"
What do you like best about Intercom? The layout and organisation capabilities What do you dislike about Intercom?
AU
Anonymous User
09/05/22
"Missing some key features"
What do you like best about Intercom? Simplified inbox, not too many colors or confusing syntax What do you dislike about Intercom?
GL
Gabrielle L
09/04/22
"Powerful tool that lets you source, qualify, and track leads at every stage of the customer journey"
What do you like best about Intercom? Intercom has so many features and capabilities but it's easy and intuitive to use. Customer service is responsive and helpful too!
DL
Drew L
09/03/22
"Great for customer engagement that links with your tech stack"
What do you like best about Intercom? Chat functionality, custom resolution bot, knowledge articles and the ability to surface banners/posts natively in your UI. All this is made possible by liking to your internal customer data attributes
AU
Anonymous User
09/01/22
"Great as a live support tool"
What do you like best about Intercom? We use this tool for the live support needs of our business. The tool is intuitive and it is precise. In general, we do not have problems with missing chats or clients that do not understand the tool
AU
Anonymous User
09/01/22
"Communicating at it's finest!"
What do you like best about Intercom? Intercom allows us to communicate directly with our customers. Having the Live Chat feature is so helpful for lightening speed communication to help resolve issues.
MH
Michael H
08/31/22
"Intercom Superfan =)"
What do you like best about Intercom? We absolutely love the outbound features on Intercom, specifically the product tours and now tool tips. So nice to be able to create these without code.
AU
Anonymous User
08/30/22
"simple smooth and easy to use"
What do you like best about Intercom? The diversity of the functionalities and the reports section What do you dislike about Intercom?
AU
Anonymous User
08/29/22
"Intercomm is a really intuitive work tool. Also, the support is also amazing"
What do you like best about Intercom? The organized interface. Everything is well thought and we have many features that we like to use as the macros, snooze, estatistics.
JC
Jacob C. C
08/29/22
"Very intuitive and fluid experience"
What do you like best about Intercom? Search and filter features. Easy to use and helps me find the information I need quickly. also, The APP!!! What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].