9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
Boost your sales, keep your customers, and grow.
Add to compare
Starts from $59 / Month
Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
Filter results
Sort by :
Showing 471-480 out of 2496
AV
Andres V
11/28/22
"It's an excellent way to communicate with others."
What do you like best about Intercom? It's easy to use, understandable, and the faster system I've used to send chats or emails. I am happy to use Intercom and would be glad to continue using it forever.
SS
Shubhojit S
11/28/22
"Intercom: The user friendly and time saving inbox, helping assignees to work more efficiently."
What do you like best about Intercom? The intercom looks like a simple inbox just like our personal chat messengers. Easy to understand and easy to operate. The handy details section at the right saves a lot of time escalating and other necessary information is there as well.
AU
Anonymous User
11/24/22
"Experience has been excellent so far"
What do you like best about Intercom? The customer support of Intercom and the ease of the software What do you dislike about Intercom?
JT
Jennifer T
11/23/22
"Easy to Navigate"
What do you like best about Intercom? It is easy to navigate, tag team members as well as tagging conversations for stat purposes What do you dislike about Intercom?
JD
James D
11/23/22
"How to make working in CS easier"
What do you like best about Intercom? Intercom has everything you need to get started with a few basic chatbots and set up workflows to organize and tackle tickets efficiently. By far the best support tool I've used in my career.
AU
Anonymous User
11/21/22
"Intercom helps me get the job done"
What do you like best about Intercom? I like the macros, it helps speed up my flow. I appreciate the hot-keys and the ability to add external tools so I can send them easily to my clients in chat.
WW
Wojciech W
11/21/22
"My hub for interacting with customers"
What do you like best about Intercom? The widget that houses our news, knowledgebase, live chat, and ticketing center all in one place. Robust data-collecting functionalities. It is very convenient.
DL
Deema L
11/20/22
"Happy experience with Intercom"
What do you like best about Intercom? What I like the best is that it is userfriendly and it even allows you to send GIFS, stickers, emojis and photos that can help reach out to whoever you are talking to.
AU
Anonymous User
11/19/22
"Screen sharing is awesome!"
What do you like best about Intercom? I would say the screen sharing feature is what I like the best. What do you dislike about Intercom?
MV
Marco V
11/18/22
"Excellent Customer experience tool/onboarding tool"
What do you like best about Intercom? Series, Tooltips, Product Tours, Chat options ( save replies, insert article) What do you dislike about Intercom?
Free vendor scorecard
Evaluate Intercom objectively with the live chat software scorecard
A weighted live chat software vendor scorecard to score Intercom against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].