9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 461-470 out of 2496
JM
Jennifer M
12/04/22
"Easy to use, lots of great features!"
What do you like best about Intercom? Macro creation is seamless, answering ability by using a cell phone is a huge perk, the bump system is awesome. What do you dislike about Intercom?
MK
Mikael K
12/02/22
"Easy to use"
What do you like best about Intercom? Fast responses from the support team. Easy to use and great for implementing in-app. What do you dislike about Intercom?
JP
JESUS P
12/02/22
"Powerful yet user friendly"
What do you like best about Intercom? Easy to naviate and user friendly. Love the new dark mode. I feel like I have the information I need available or very close by.
JD
Jonas D
12/02/22
"Easy to use, and vary customisable"
What do you like best about Intercom? How easy it is to add stuff to the details panel, and how teams works. What do you dislike about Intercom?
DK
Darius K
12/01/22
"Great all-arounder"
What do you like best about Intercom? Snoozing easily for different periods makes everything easier. Macros improve speed, and tags help to organise. What do you dislike about Intercom?
AU
Anonymous User
12/01/22
"My experience with Intercom has been pretty seamless and easy!"
What do you like best about Intercom? I love how quickly I'm able to get help if I need it. What do you dislike about Intercom?
AU
Anonymous User
12/01/22
"Everything is great"
What do you like best about Intercom? Leaving notes, check if the user is online What do you dislike about Intercom?
AU
Anonymous User
11/29/22
"Seamless work"
What do you like best about Intercom? I like that it's integrated with both chat and email. The ability to add and edit participants. Recent conversation feature. Pretty good search engine. The snooze, close, and re-open ticket option is also nice and makes work easy. I also love the "Notes" function for internal procedures.
AU
Anonymous User
11/29/22
"Intercom is overall, great. I'm a confident user and pretty vocal advocate."
What do you like best about Intercom? It's a really intuitive platform. Since starting using it about 2.5 years ago in a previous role, I've trained various colleagues and company users and found it to be smooth and simple - just giving some pointers on our own use of the platform as a company, as I know Intercom already does a great job of providing learning resources - if needed at all, as it's just so easy to jump in and get started!
AU
Anonymous User
11/28/22
"Intercom gets the job done"
What do you like best about Intercom? Ease of collaborating with your team in addressing customer issues. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].