9.8
Spot Score
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 441-450 out of 2496
JO
Jerry O
12/21/22
"I love the interface of Intercome. It is user friendly and simple for a new person to get through."
What do you like best about Intercom? I really love the idea for using the BUMP Feature, where it automatically responses and notify users how you've set it. What do you dislike about Intercom?
AU
Anonymous User
12/21/22
"Very smooth and complementing"
What do you like best about Intercom? It is really nice seeing how patches come out consistently, and we receive detailed feedback regarding all the updates with the system, also the shortcuts are really smooth.
AU
Anonymous User
12/21/22
"Best Customer Support App I've ever used"
What do you like best about Intercom? I like the versatility of the App - The ability to see customer information and view the relevant details while you're chatting back and forth saves time and allows us to be a lot more efficient with our response times
MV
Marine V
12/20/22
"Good, but could be improved"
What do you like best about Intercom? I like how easy it is - everything is visible at a glance. Assigning, closing, having a general overview of the inbox is great.
AG
Alexandra G
12/20/22
"Solid solution for chat support and in-app interactions"
What do you like best about Intercom? Clear interface that is quite easy to set up in terms of parameters for simple flows and queues. Agent view is customized, also an interesting variety of integrations with common Saas tools.
UK
Usha K
12/20/22
"Great tool for customer support"
What do you like best about Intercom? The flexibility for customer support is excellent, especially the email-to-chat feature where users can email us with their questions, but we can respond directly through Intercom.
SK
Simon K
12/19/22
"A great tool, behaves like a swiss army knife"
What do you like best about Intercom? I like that with Intercom, you can do the task it is advertised for, right out of the box. What makes Intercom really strong is ticket tagging, flowing the tag into automations, and back to CRM, and its collaborative nature.
CT
Clara T
12/19/22
"Intercom is the best solution to help customers"
What do you like best about Intercom? The upsides of the intercom are the new inbox, the custom bot, the reports and tags options. What do you dislike about Intercom?
AU
Anonymous User
12/19/22
"Awesome support, but lacks some stuff"
What do you like best about Intercom? Quick and helpful support. Great interface for both the customers and workers What do you dislike about Intercom?
MM
Memo M
12/15/22
"Easy to use, once you get to know it."
What do you like best about Intercom? The product tours are easy to set up and intuitive, giving us a great result in completion. The Series for emails are also a great help for the flexibility they provide.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].