9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2371-2380 out of 2496
JM
Jordi M
09/24/18
"Good plataform"
What do you like best about Intercom? Lo que más me gusta de Intercom es la estética, tanto implementado en la app como en el uso What do you dislike about Intercom?
MM
Matt M
09/24/18
"Unbeatable Marketing Application"
What do you like best about Intercom? Intercom is amazing, one of my most prized featured is the operator, the operator is one of the most sophisticated artifical intelligences I've ever had on my site, not only does it message you when you open the site which brings sales and engages new visitors, it has automatic replies based on a knowledge base you put together to ensure all customers get what their looking for.
JW
Jason W
09/24/18
"Using Intercom has changed how we think about customer success"
What do you like best about Intercom? The best thing about Intercom is its ease of use. We built a customer onboarding process with very little headaches. The Intercom team also *uses Intercom*, so they are responsive and easy to work with.
AU
Anonymous User
09/24/18
"Best customer engagement platform ever!"
What do you like best about Intercom? The interface is great - thought brilliantly. It's feature-rich and easy to use. Customer engagement has never been easier to setup and manage. Apps are updated regularly with great features. No crashes, unresponsiveness or errors like with their competition.
AU
Anonymous User
09/24/18
"Perfect but some implementation of other services missing."
What do you like best about Intercom? I love how Intercom is so easy to use but I would love to have more integration with other sales specialized tools. Sometimes it feels like intercom is in the middle but I can't finish the deal on intercom.
AU
Anonymous User
09/24/18
"Intercom! Making work easy and organised."
What do you like best about Intercom? I love the way that Intercom organises and sorts messages. It's so helpful to be able to add on saved replies and hashtags.. and GIFS! Which makes work lively and fun.
SH
Stephen H
09/24/18
"Intercom is essential to our business"
What do you like best about Intercom? Intercom is the cream of the crop for SaaS business'. They handle it all from user tracking, live chat, customer support, marketing emails, help center, etc. They're also constantly improving the product to keep them miles ahead of competitors.
LB
Lino B
09/24/18
"Easy to operate and ensures quick service."
What do you like best about Intercom? The system is very ample, allows you to serve multiple users simultaneously and it is easy to control the departments of each message.
MR
miriam r
09/24/18
"great"
What do you like best about Intercom? fast way to communicate wit our clients. quick What do you dislike about Intercom?
AU
Anonymous User
09/24/18
"Intercom is awesome"
What do you like best about Intercom? I liked how you can setup a custom bot for recurring questions/interactions What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].