9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2381-2390 out of 2496
AU
Anonymous User
09/24/18
"Works great. Always Innovating."
What do you like best about Intercom? That we can store all the attributes of our customers in the system What do you dislike about Intercom?
BP
Blake P
09/24/18
"Intercom has been a life saver for us"
What do you like best about Intercom? Intercom has everything you need without being over-cluttered and complicated. They have done a remarkable job with the layout and grouping together the different apps so its simple to use on a day to day basis. The reporting on Engage and Respond are super helpful for our business. Utilizing engage allowed us to save tons of money on developing in-app tutorials. Respond and the Help Center are the backbone of our customer service.
DH
Daniel H
09/24/18
"Review"
What do you like best about Intercom? Working with customers directly over chat is great to get problems solved quickly What do you dislike about Intercom?
MT
Marcelo T
09/24/18
"A valuable way to learn more about your existing customers"
What do you like best about Intercom? The way you can use GIFs and Emojis in chat. It makes your customer happier with a better willingness to help you out. What do you dislike about Intercom?
CL
Caleb L
09/24/18
"Backbone of our business. No questions asked."
What do you like best about Intercom? The product updates are always spot on, the team truly listens to the community's feedback. What do you dislike about Intercom?
JK
Joseph K
09/24/18
"One of the Best Customer Service Helpdesk Software"
What do you like best about Intercom? Intercom is very easy to use as well as a very modern look. What do you dislike about Intercom?
BR
Brett R
09/24/18
"Crucial tool for customer support, success and retention"
What do you like best about Intercom? Our team is primarily in the live chat while we also leverage the support articles and saved replies. We automate message routing to different teams depending on the type of customer or the severity in their message. Intercom has been a staple for our team.
JB
Jon B
09/24/18
"Love using Intercom"
What do you like best about Intercom? I like the interface, functionality, graphic design -- I liked using it as a customer and I like using it as a business owner. What do you dislike about Intercom?
AU
Anonymous User
09/24/18
"Best live chat SaaS out there"
What do you like best about Intercom? Simple UI and configuring automatic messages and emails What do you dislike about Intercom?
AU
Anonymous User
09/24/18
"Great way to maintain customer relationships"
What do you like best about Intercom? We like the ability to embed Intercom into our mobile apps so that we can provide live chat support and sophisticated tracking.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].