9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2361-2370 out of 2496
JJ
Jessica J
09/24/18
"Great customer chat interface & email drip-campaigns for on-boarding and lead nurturing"
What do you like best about Intercom? I really like the email campaigns for nurturing leads and on-boarding customers. They are really easy to set-up, edit, test and monitor results. Creating custom tags and using Intercoms own tags, are fantastic and mean that you can be super targeted with your messaging.
AU
Anonymous User
09/24/18
"Best CRM tools ! "
What do you like best about Intercom? The segmentation tool is one of the best of the market and the easy way to send emails to a targeted segment is great! What do you dislike about Intercom?
AU
Anonymous User
09/24/18
"Helped Our Business"
What do you like best about Intercom? The ability to customize responses and have an easy interface for responding to messages. What do you dislike about Intercom?
BM
Balaji M
09/24/18
"Customer support made easy"
What do you like best about Intercom? Intercom is a revolutionary product in the customer support segment. I was used to old helpdesk ticketing and was paranoid initially to move to Intercom. Once I implemented it in my new project, I realized how powerful it is.
JS
Jim S
09/24/18
"Using Intercom.io in marketing and supporting SaaS users."
What do you like best about Intercom? The instant communication we have with our users has been one of the best features. We are notified instantly when users find bugs. We get lots of great feedback, suggestions and feature requests. We are starting to build out the Articles area with tutorials and other user support information.
AU
Anonymous User
09/24/18
"Powerful"
What do you like best about Intercom? I love the data and insights we can get from a lead and a user. What do you dislike about Intercom?
JS
Jeroen S
09/24/18
"Great way of making communication via your website personal"
What do you like best about Intercom? Intercom is a great way of communicating one-on-one with all of your visitors. And automating this process. We love it! What do you dislike about Intercom?
AS
Andres S
09/24/18
"Great Software for small companies and startups"
What do you like best about Intercom? It's pretty easy for us to communicate with our customers as we have different channels, but we always know who are the customer
AU
Anonymous User
09/24/18
"Intercom, that's all you need"
What do you like best about Intercom? The web chat interface and it's integration to email. What do you dislike about Intercom?
AU
Anonymous User
09/24/18
"Our business improved the minute we started using intercom"
What do you like best about Intercom? The segments are incredible. Never did we know so many different profiles used our services What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].