9.8
SpotScore
Intercom Reviews in July 2026: User Ratings, Pros & Cons
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Intercom Reviews & Ratings
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Spotsaas Editor’s POV
Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intercom pros and cons
Easy-to-navigate interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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Showing 2261-2270 out of 2496
AU
Anonymous User
01/14/19
"Amazing reliable live chat support."
What do you like best about Intercom? It is EXTREMELY easy to use and to implant on your website. It helps me get to help the customers easier and to give them a better experience on our website. More websites should use this, to help their users get any information before any purchases or registrations. Everyone who needs a live-chat should come to Intercom.
AU
Anonymous User
01/14/19
"Great customer experience, not so good on reporting"
What do you like best about Intercom? I really like that it is simple (almost too simple) to start a conversation and keep it moving. It mimics a lot of what a text-message between you and your customer would be.
AU
Anonymous User
01/10/19
"Intercom is easy, clear, and an awesome way to connect!"
What do you like best about Intercom? Navigation is easy and clear. Customer service is amazing. They're always adding new features. Makes it easy to document communication with users from chat, email, etc so we can fully track their progress.
NS
Nicole S
01/03/19
"Good "
What do you like best about Intercom? So at first i thought this was like all other app and software but it isn’t i like the layout and the features . Everything is easy to follow for communication or chat it helps build that bridge of fast ready and reliable service to everyone.
NS
Nicole S
01/03/19
"Good "
What do you like best about Intercom? So at first i thought this was like all other app and software but it isn’t i like the layout and the features . Everything is easy to follow for communication or chat it helps build that bridge of fast ready and reliable service to everyone.
AL
Andreas L
12/27/18
"Intercom - Interactions with customers done right"
What do you like best about Intercom? Ease of use. Holistic aproach to communication with customers and internal team where support is imperative. Set-up is a snap and mobile app is best-in-class.
AU
Anonymous User
12/27/18
"Perfect for small companies who want to quickly scale phone support"
What do you like best about Intercom? For a smaller company like ours, Talkdesk has been great from implementation until now. As we're a small company, the cost was a large factor in our VOIP provider. Talkdesk makes it affordable to provide our customers with phone support as we grow. On top of this, their support has been great and they've always been there to answer any question that I have.
MS
Mollie S
12/20/18
"Insanely positive experience"
What do you like best about Intercom? This tool is wildly robust and allows us to segment customers based on SO MANY variables. What do you dislike about Intercom?
LC
Lisa C
12/14/18
"Easy To Use Tool For Customer Service"
What do you like best about Intercom? The tool is great for answering customer questions and issues in real time. If you have multiple support staff, Intercom allows you to create "buckets" for each person, so tickets are dispersed based on who's working on it. The snooze feature is also handy for removing the ticket from your "open item" bucket. It also allows you to see a variety of information about the user and any previous conversations all in one place.
AU
Anonymous User
12/13/18
"Reliable "
What do you like best about Intercom? We use the system on a daily basis and it helps us during work issues. What do you dislike about Intercom?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].